Manager, Product
Core
Lead the strategy and execution of AI-powered customer experience (CX) solutions, managing a portfolio of products that capture customer data, guide agents in real-time, and organize knowledge.
Role type
Manager, Product (CX AI)
Builds
AI-driven customer experience solutions for enterprise clients
Domain
Telecommunications / AI / Customer Experience
Deliverable
production ML models | product features
Required skills
AI/ML product concepts, technical writing, user story mapping, backlog management, cross-functional leadership, prototype building, system architecture guidance
Preferred skills
Agency/consulting experience, product research, UI/UX platforms, Scrum certification
Technologies
AI coding tools, no-code tools, scripting, cloud computing, microservices, DevOps
Responsibilities
Build client relationships and guide teams to align with product vision; personally build lightweight prototypes to de-risk ideas; write clear specs and PRDs; use AI tools for research, drafting, and analysis; collaborate with data science and engineering; coach teams on processes; manage complex backlogs; facilitate scope and prioritization discussions; lead technical discussions on architecture; organize journey mapping workshops; mentor other Product Managers; own the cohesive product strategy for CX AI solutions.
Seniority
Manager, hands-on IC with team leadership