Senior Technical Success Enablement Manager
Core
Design and execute enablement strategies to transform technical expertise into measurable customer outcomes for the Coveo Platform.
Role type
Senior Technical Success Enablement Manager
Builds
Scalable onboarding and continuous learning journeys for Technical Success practitioners
Domain
Enterprise Search, AI-powered digital experiences, SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enablement strategy, competency modeling, learning journey design, technical aptitude, enterprise software architecture understanding, API knowledge, data flow analysis, troubleshooting, facilitation, coaching, stakeholder management, executive communication, consultative selling, storytelling, objection handling, influence without authority, assessment design, certification program creation, lab development, behavior change measurement
Preferred skills
Coveo Platform experience, enterprise search domain expertise, AI/relevance/personalization knowledge, Technical Account Manager or Solution Architect background, proficiency-based enablement program design, SaaS/AI organization impact history
Technologies
Coveo Platform, APIs, enterprise software architecture
Responsibilities
Own the Technical Success enablement strategy and roadmap; build scalable learning journeys; partner with Product/SMEs to translate technical concepts into role-specific learning; strengthen practitioner diagnostic and value-realization capabilities; develop customer-facing capabilities; create assessments and applied learning experiences
Seniority
Senior, hands-on IC
