Account Manager (EU)
Core
Own and grow a portfolio of EMEA accounts for a conversational commerce platform, managing renewals, expansion, and retention while acting as the internal voice of the client.
Role type
Account Manager (EMEA)
Builds
360° AI engagement platform for retailers to sell and support customers via WhatsApp
Domain
Conversational commerce / AI / SaaS
Deliverable
client delivery
Required skills
Account management, strategic business reviews, account retention, CRM management (HubSpot), data literacy, cross-cultural communication, API documentation reading, integration guide interpretation
Preferred skills
WhatsApp Business experience, conversational commerce background, retail vertical experience, structured account handover experience, e-commerce platform familiarity
Technologies
HubSpot, Zendesk, Braze, Salesforce Marketing Cloud, MoEngage, Iterable, CleverTap
Responsibilities
Own and grow a portfolio of EMEA accounts; run regular check-ins and strategic business reviews; manage renewals, expansion, and account retention; coordinate with Product, Engineering, and Marketing; maintain platform knowledge and CRM data
Seniority
Mid-Senior, hands-on IC
