Associate Provisioning Analyst
Core
Support centralized provisioning operations for customer account setup, product activation, feature enablement, and contract updates.
Role type
Associate SaaS Operations Analyst (Provisioning)
Builds
Reliable and accurate provisioning processes for customers, Sales, and Customer Success teams
Domain
SaaS / IT Infrastructure Management / Observability
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce administration, CRM tools, ticketing systems, process validation, cross-functional coordination, audit documentation, SLA tracking, AI tool usage, Generative AI prompting
Preferred skills
SaaS operations experience, order management, support operations, automation identification
Technologies
Salesforce, CRM tools, ticketing systems, admin portals, workflow tools, AI tools (ChatGPT, Gemini)
Responsibilities
Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests; Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies; Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams; Follow defined SOPs and approval processes; Support audits, SLA tracking, reporting, case volume analysis, and process documentation; Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows; Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement
Seniority
Associate, entry-level IC