Contact Center Technology
706 open positions
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CX Operations Analyst ClickUpRemote 1mo Own operational processes for Partner Services (SOWs, invoicing, access) and build AI-driven workflows to automate CX operations, data analysis, and customer experience management.
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Contact Center Specialist Tential SolutionsMéxico 1mo Design, develop, and troubleshoot enterprise contact center solutions using NICE inContact/CXone Studio, focusing on IVR, advanced routing, and conversational AI.
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Solutions Architect - MENA
DeepgramEMEA | Remote
1mo
Lead technical design and delivery of Voice AI customer implementations across MENA, including pre-sales discovery, proof-of-concepts, and production cutover for speech-to-text and text-to-speech solutions.
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CX Operations Enablement Specialist MetropolisNashville, Tennessee, United States $63k–$63k1mo Operational owner of Customer Experience knowledge, managing the Help Center and internal Knowledge Library to empower frontline agents and AI tools.
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Responsable de la réussite client AppDirectMontreal $92k–$92k1mo Strategic Customer Success Manager for Devs.AI, an AI tools initiative, focusing on onboarding, adoption, retention, and expansion for key B2B SaaS accounts.
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Cloud Contact Center (Google) Consultant/Manager - Mexico AccentureMexico City 1mo Design, architect, and deliver Google Platform Cloud Contact Center solutions, including AI chatbots and virtual assistants, to transform client customer service strategies.
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AI Onboarding and Ops Manager LatamCentRemote 1mo Design and execute the end-to-end onboarding motion for new customers to an AI operating system for commercial general contractors, mapping their existing processes to platform workflows.
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Customer Success Engineer (Scaled)
DeepgramRemote
1mo
Drive adoption, retention, and expansion for a large, pooled portfolio of customers through digital-first, automated journeys and scalable technical enablement.
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Deployment Strategy Operations Lead | EMEA PlanhatStockholm 1mo Design and operationalize post-sales deployment programs, CRM workflows, and analytics frameworks to drive customer outcomes and commercial team execution.
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Solution Engineer-1 InfobipRemote $100k–$120k1mo Mediator between Infobip and customer technical teams, providing accurate technical solutions, expertise, and project management for deployments, connectivity, integrations, and solution design.
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Senior Manager, CRM Engineering, Administration & Development - Field Enablement BristolmyerssquibbPrinceton - NJ - US 1mo Lead AI-powered engineering, platform administration, and custom development for Veeva CRM to enable commercial field teams with intelligent, automated solutions.
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Customer Service Manager - Process & Tooling Projects (all genders) About-You-Se-Co-KgHamburg, HH, de 1mo Leading the implementation, rollout, and continuous optimization of new technologies, strategic initiatives, and customer service tools across the entire customer service landscape.
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Customer Experience Excellence Specialist CabifyMadrid 1mo Designing and evolving global customer service models and operational frameworks to ensure scalable, efficient, and data-driven customer experiences across all touchpoints.
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Senior Application Admin - Zendesk RoverSpain $47k–$47k1mo Senior Application Admin leading Zendesk CRM implementation, optimization, and technical support for Rover's customer experience platform.
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Director, Solutions Consulting - Central SprinklrRemote 1mo Lead a regional team of Solutions Consultants to develop talent, support strategic enterprise deals, and ensure high-quality customer engagements for Sprinklr's Unified-CXM platform.
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Customer Success Manager - Commercial GorgiasBelgrade 1mo Strategic partner to a portfolio of high-volume ecommerce merchants, driving product adoption, automation maturity, and long-term operational impact.
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Senior Operational Engineer Sunlife4 Locations $91k–$91k1mo Design, deliver, and operate enterprise telephony and contact centre platforms using cloud and AI technologies to support employee and client communication.
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Head of Customer Success NoryNew York 1mo Lead the US customer success function for an AI-native restaurant management platform, driving retention, adoption, and expansion through an AI-first operating model.
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Customer Success Systems Manager LegoraNew York City 1mo Own the tools and automations powering Legora's post-sales organization (Engagement, Solutions & Delivery, Technical Operations) to enable faster customer support and education.
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Director, Customer Experience RampNew York, NY (HQ) $190k–$190k1mo Lead Phone, Email, and Chat teams to drive customer satisfaction, service levels, and productivity within a 24/7 omni-channel operation.
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Staff Program Manager - Voice of the Customer Programs FreshworksSan Mateo, CA, us $166k–$166k1mo Lead the Voice of the Customer (VoC) infrastructure to capture, synthesize, and act on customer feedback to drive product strategy and business decisions.
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Manager, Software Engineering Omni Channel Management ServiceNowSanta Clara, CALIFORNIA, us 1mo Lead the OmniChannel team to build and operate AI-native conversational experiences (Voice AI, Chat AI, Contact Center Integrations) that handle context, handoffs, and autonomous workflows for customer support.
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Director of Customer Experience DutchOakland, California $150k–$150k1mo Own the full member journey for a telemedicine platform, defining strategy across messaging, support, and prescription delivery to ensure seamless care for pet parents.
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Digital Customer Service Center Specialist, Mobility Aftermarket Division (10 Open Positions) Bosch-GroupDistrict 2, Thu Duc City, Ho Chi Minh, vn 1mo Handle customer inquiries and service requests across digital support channels while supporting the adoption of AI-supported customer care solutions and automation workflows.
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Senior AI Builder and Analyst, Customer Support ClioVancouver, CA $108k–$146k1mo Building and refining AI-assisted tools, workflows, and dashboards to optimize Customer Support operations, quality assurance, and workforce management.
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Senior Solution Consultant GenesysMexico City, Mexico 1mo Strategic and technical advisor to enterprise customers, designing scalable AI-powered Customer Experience (CX) solutions and guiding transformation strategies.
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Director of CX Strategy and Portfolio Management BostondynamicsWaltham, MA $195k–$255k1mo Own the strategic roadmap and manage a complex portfolio of initiatives to mature the Customer Experience lifecycle for advanced unstructured robotic solutions.
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Senior AI Deployment Consultant IntercomSan Francisco, CA $134k–$134k1mo Lead end-to-end deployments of the Fin AI Customer Agent platform for large enterprise clients, combining project management with hands-on technical configuration to ensure rapid time-to-value.
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Customer Success Operations Engineer SambanovasystemsSan Jose, CA $128k–$128k1mo Design and own AI-powered workflows across the customer lifecycle to automate reporting, health scoring, and communication for a Customer Success organization.
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Product Manager (Five9) MiratechBrighton, gb 1mo Support the Product Manager in executing the product roadmap for the Five9 Dialer platform, optimizing customer outreach strategies and agent effectiveness.
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Senior Consultant - Customer Experience Transformation BaringaSofia 1mo Senior Consultant driving customer experience transformation, service design, and operational excellence for clients across multiple sectors.
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Hubspot RevOps Specialist IntellibrightRollingwood, Texas, United States $84k–$84k1mo Implementing and optimizing HubSpot platforms for clients while building internal sales infrastructure for the agency.
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Customer Engineer, APAC CrestaRemote 1mo Deliver AI-driven customer experience solutions to enterprise contact centers across the Asia-Pacific region by executing integrations and ensuring seamless deployment.
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Customer Success Manager Customer First Teleoffice Viewcom ABDanderyd, Sweden 1mo Own customer relationships to ensure clients derive maximum value from an all-in-one communication platform (voice, chat, email, social, case management) enhanced with AI and automation.
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Service Cloud, Team Lead AdyenAmsterdam 1mo Lead the global Customer Support infrastructure team to design, build, and evolve systems powering Adyen's support operations, including Salesforce Service Cloud, telephony, messaging, and AI integration.
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Senior Solution Architect - Genesys↗ RocheMadrid, Community of Madrid, Spain 1mo Designing business-driven, standards-based, and future-ready solutions for Roche's global Contact Center and Telephony services, specifically transforming the platform to support AI transformative use cases.
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Technical Customer Success Manager – UK Market FonioVienna $60k–$80k1mo Primary point of contact for UK SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
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Senior Manager, Agent PM ReplicantRemote 1mo Lead a portfolio of engagement managers and customers to ensure deployment health, drive account growth, and act as a trusted advisor on AI-driven CX transformation.
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Senior Product Manager, B2B Service Customer & Partner Portals TransunionChicago, Illinois, US 1mo Define and own the vision, strategy, and roadmap for B2B customer and partner portal capabilities to reduce service friction and improve self-service adoption.
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Software Engineer CiscoRemote 1mo Manage Cisco's global Devices beta program to drive field quality insights and strengthen engagement with the customer and partner community.
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Revenue Operations Specialist Telavox ABMalmö, Sweden 1mo Improving Go-to-Market operations by automating workflows, optimizing processes, and implementing AI solutions for Sales, Marketing, and Customer Success teams.
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Contact Center Expert - Workforce Management RingCentralManila, Philippines 1mo Credentialed Workforce Management (WFM) and Quality Management (QM) specialist providing deep technical expertise for complex customer engagements, including platform health checks, forecasting reviews, and schedule design.
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