Solution Engineering Associate
Core
Entry-level Solution Engineer supporting customers with product understanding, solution design, and implementation for a global cloud communication platform.
Role type
Associate Solution Engineer (Entry-level IC)
Builds
Customer communication solutions, integrations, and proof-of-concept demonstrations
Domain
Cloud Communications / Customer Experience (CX)
Deliverable
product features
Required skills
Solution design, API integration concepts, technical documentation, product demos, stakeholder communication, project coordination
Preferred skills
Customer-facing technical experience, familiarity with SaaS platforms, AI tool usage
Technologies
Cloud platforms, APIs, SaaS products
Responsibilities
Support customers in understanding solution value, identify suitable products, assist in solution design, collect technical requirements, conduct product demos, configure and implement solutions, deliver technical documentation and training
Seniority
Associate, entry-level with mentorship
