Director, Solutions Consulting - Central
Core
Lead a regional team of Solutions Consultants to develop talent, support strategic enterprise deals, and ensure high-quality customer engagements for Sprinklr's Unified-CXM platform.
Role type
Senior leadership IC (Director of Solution Consulting)
Builds
Sprinklr Unified-CXM platform (social media, marketing, advertising, customer feedback, omnichannel contact center)
Domain
Enterprise software / Unified Customer Experience Management (Unified-CXM)
Deliverable
client delivery
Required skills
Solutions consulting, people management, enterprise deal support, leadership and coaching, complex system design, enterprise architecture, integrations, AI concepts, data architecture, APIs, SaaS platforms
Preferred skills
Discovery workshops, solution design, human-centric design
Responsibilities
Mentor and develop Solutions Consultants, coach on industry use cases and product capabilities, partner with sales to qualify and shape enterprise opportunities, act as strategic solutions advisor for high-priority deals, collaborate cross-functionally with Sales, Product, and Marketing, provide feedback to product teams, organize training and enablement programs, maintain awareness of emerging AI and CX trends
Seniority
Director, hands-on leadership & mentorship
