Contact Center Technology
791 open positions
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Principal Manager (MXD)↗ Ssg Skillsfuture Singapore AgencyPaya Lebar, S00, SG 1mo Lead Customer Experience Quality Assurance, Training, Knowledge Management, and Digital Channel Development for the Skills and Workforce Development Agency (SWDA), overseeing an outsourced contact centre and evolving digital service channels.
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Solution Engineer InfobipRemote 1mo Design, demonstrate, and implement enterprise-level SaaS, chatbot, conversational AI, and CPaaS solutions for clients.
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Domain Architect - Contact Center↗ World Wide TechnologyRemote $110k–$110k1mo Senior technical authority designing and deploying enterprise multi-vendor contact center solutions (Genesys and Cisco) for large customer engagements.
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Senior Application Analyst - Zendesk RoverSpain $47k–$47k1mo Senior Application Analyst leading Zendesk CRM implementation, optimization, and technical support for Rover's customer contact operations.
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Enterprise Solutions Engineer BlandRemote 1mo Pre-sales Solutions Engineer for an enterprise voice AI platform, conducting technical discovery, running demos, and managing Proof of Value (POV) engagements for high-volume contact center automation.
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Product Operations | Customer Setup RampNew York, NY (HQ) 1mo Build and scale operating systems to reduce customer friction in the setup-to-spend journey, turning customer signals into prioritized fixes and proactive communication.
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Customer Experience Lead↗ Exact SportsRemote $55k–$55k1mo Own the end-to-end customer experience and sales conversion for youth sports events across all brands and channels, building systems to prevent revenue loss and manage disputes.
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Lead, Customer Strategy Analytics & Applied AI↗
Owner.ComRemote
$190k–$190k1mo
Design and ship data products and AI-powered systems to drive customer retention, engagement, and strategy for a SaaS platform serving local businesses.
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Automation Specialist (d/f/m) DanaherRemote 1mo Design, implement, and scale workflow automation solutions to improve efficiency, accuracy, and customer satisfaction within the Customer Care team.
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Senior Application Analyst - Zendesk↗ Rover.comBarcelona, CT, ES $47k–$47k1mo Senior Application Analyst leading Zendesk CRM implementation, optimization, and technical support for Rover's customer contact operations.
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Support Operations Specialist XapienXapien London 1mo Build and optimize data-driven support systems, AI automation, and workflows to enable a high-performing Customer Support team at scale.
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Amazon Connect CX and Platform Specialist, Senior Consultant TTEC DigitalRemote 1mo Design, configure, and support AI-enabled contact center experiences in Amazon Connect, translating customer experience requirements into working capabilities across contact flows, Lex orchestration, voice/chat journeys, and external integrations.
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Solutions Engineer, MENA Telnyx54Dubai, UAE 1mo Technical expert partnering with sales to help customers in the Middle East understand, evaluate, and implement Telnyx connectivity solutions across Voice, Messaging, Wireless, and AI.
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Customer Journey Expert Delivery - Communications Platforms IngRemote 1mo End-to-end delivery of technical initiatives for the Customer Communications Platform, ensuring solutions are correctly defined, built, and delivered into production.
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Manager, Delivery - Forward Deployed Squads (CXAI) Telus-DigitalCharlottesville, VA 1mo Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for CX Operations within BPO and external client spaces.
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?Genesys Cloud CX Conversational AI Engineer (Design & Speech)↗ Remote $80k–$80k1mo Design and implement intelligent customer experiences using Genesys Cloud CX, Dialogflow CX, and speech technologies for voice and digital channels.
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Product Manager, Customer Education GenesysRemote 1mo Lead the strategy, planning, and lifecycle of a technical education portfolio to help customers, partners, and employees maximize the value of the Genesys Cloud platform.
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Demo Engineer NextivaUnited States, Remote 1mo Build and maintain high-impact product demos for a conversation-centric customer experience platform, partnering with sales consultants to enable customer-facing presentations.
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Chargé des Outils Applicatifs et data F/H/X ButÉmerainville, Région Île-de-France, fr 1mo Managing contact center tools (voice, email, chat) and data to optimize customer experience and service quality.
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?Contact Center Engineer - Amazon Connect↗ Parsippany-Troy Hills, NJ, US 1mo Design, implement, and optimize cloud-based contact center solutions using Amazon Connect and AWS services to deliver AI-powered guest interactions.
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Lead Contact Center Technology Engineer↗ Shift4Atlanta, GA, US 1mo Senior technical leader responsible for designing, implementing, and evolving the contact center technology ecosystem, including CCaaS platforms, IVR, and AI-enabled customer experiences.
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eCommerce Support Manager↗ Hewlett Packard Enterprise | HpeTlaquepaque, JAL, MX 1mo Accelerate digital revenue growth and deliver exceptional customer experiences across the digital quote-to-order journey by acting as a trusted advisor leveraging data, AI, and automation.
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Scaled Customer Success Manager Cartesia*HQ - San Francisco, CA 1mo Build scalable customer success systems, onboarding programs, and lifecycle strategies for a growing portfolio of startup and SMB customers using AI voice technology.
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Contact Center Engineering Specialist↗ Ais40, TH 1mo Design and deliver end-to-end contact center technology solutions across Voice, Chat, Email, and Omnichannel platforms to enhance customer experience.
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Analista/Desarrollador/a Dialogflow↗ AccentureMadrid, MD, ES 1mo Design, develop, and maintain conversational solutions using Google Dialogflow CX/CES, integrating with corporate systems via webhooks and APIs.
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Director, Business Systems – Service Platform & Automation IngrammicroBarcelona, Spain 1mo Director accountable for strategy, delivery, and operational excellence of mission-critical service platforms (Zendesk, Gainsight, custom apps, AI bots) supporting customer, back office, and support operations.
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Senior Technical Product Manager (IJP)↗ Kapture CxKA, IN 1mo Senior Technical Product Manager supporting end-to-end execution of AI delivery projects, acting as the link between clients, delivery, and product teams to ensure smooth implementation and alignment with the AI product ecosystem.
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Interaction Management Area Product Owner↗ JPMorganChaseColumbus, OH, US 1mo Own the strategy, roadmap, and delivery for Interaction Management capabilities including call routing, orchestration, customer identification, and IVR integration to enable seamless customer interactions across channels.
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?Genesys CCaaS Developer (Genesys Cloud CX)↗ Remote $80k–$80k1mo Design, develop, and support enterprise-scale omnichannel contact center solutions using Genesys Cloud CX.
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Digital Product Manager, Voice SquareTradeSan Francisco, CA, us $145k–$145k1mo Define, deliver, and manage customer-facing voice experiences including conversational AI, IVR, and contact center support to improve agent efficiency and customer containment.
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Senior Customer Experience Program Manager MicrosoftUnited States, Washington, Redmond 1mo Define and execute AI Operations strategy to align with business goals like case deflection and resolution time reduction by translating operational gaps into AI-powered solutions.
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Head of Customer Service WallapopBarcelona 1mo Lead and evolve customer experience strategy for a peer-to-peer marketplace, leveraging AI and automation to serve C2C and Pro users.
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Customer Solutions Architect↗ KlearnowRemote 1mo Technical face of KlearNow to customers, designing platform configurations for customs and trade operations workflows and acting as an advocate inside Product and Engineering teams.
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Technical Systems Lead, CA Bridge Connect↗ Public Health InstituteRemote $103k–$103k1mo Lead technical infrastructure and product development for CA Bridge Connect, an addiction treatment and overdose prevention helpline connecting users with navigators for medication for addiction treatment (MAT) referrals.
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Technical Customer Success Manager, API ZillowRemote $0k–$0k1mo Own onboarding, implementation, and ongoing success for Aryeo's Media API customers, guiding integrations from kickoff to launch and serving as a long-term technical partner.
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Founding Customer Success Manager LightfieldHQ: San Francisco 1mo Own the post-signup journey for high-growth B2B startups, migrating them onto the platform, building custom workflows/automations, and driving adoption to ensure business growth.
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Senior Amazon Connect Solutions Engineer↗ Aivar InnovationsKA, IN 1mo Architecting and implementing production-grade Amazon Connect contact center solutions with GenAI/Agentic AI capabilities for enterprise customers.
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Solutions Engineer - Enterprise - Mixed Industries (West)↗ TalkdeskPhoenix, AZ, US $135k–$135k1mo Conducts discovery conversations, designs presentations, and scopes pilots/POCs to sell Talkdesk's CXA and CCaaS solutions to enterprise customers.
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Creator Success Specialist, Speakeasy FoxUSA NY - New York - 37 W 28th St $0k–$0k1mo Lead onboarding and migration for enterprise creators and publishers onto a next-gen podcast hosting, distribution, and monetization platform.
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Manager, AI Deployment ObserveaiRemote $150k–$150k1mo Lead a team of Deployment Managers to execute enterprise-scale implementations of Observe.AI's AI Agents platform for customer experience optimization.
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Senior Product Consultant (Telco) APPLYRemote 1mo Senior Product Consultant driving agentic customer experience solutions for consumer and entertainment brands, specifically within the telecommunications sector.
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Senior Forward Deployed Engineer IntercomSan Francisco, CA 1mo Build and deploy AI customer support solutions for strategic enterprise clients by embedding with their teams to solve complex, real-world business challenges.
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Community Manager↗ QuartaviaRemoto, BR 1mo Develop and strengthen Quartavia's customer community, fostering engagement, belonging, and capturing customer voice to drive product and service evolution.
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Director – Customer Automation↗ United AirlinesChicago, IL, US $160k–$160k1mo Lead strategy, design, and optimization of customer-facing automation (voice, chat, messaging) to balance resolution goals with customer experience, managing vendor partnerships and transitioning complex issues to live support.
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?Contact Center Engineer↗ Remote $77k–$77k1mo Design, implement, and maintain cloud-based contact center technology infrastructure to deliver seamless omnichannel customer experiences.
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