Contact Center Technology
1,105 open positions
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Sr. Solutions Consultant SprinklrUnited States - Massachusetts - Remote 1mo Trusted advisor partnering with Sales and Customer Success to drive strategic engagements with enterprise clients, designing and presenting tailored solutions using Sprinklr's Unified-CXM platform to deliver measurable business outcomes across marketing…
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Sr. Technical Account Manager GenesysFrankfurt (Flexible), DE 1mo Partner with strategic enterprise customers to drive adoption, optimization, and value realization of Genesys Cloud CX AI-powered experience orchestration platform.
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Solutions Engineer CiscoMinato, Japan 1mo Technical authority for Cisco's Customer Experience (CCaaS) architecture, acting as a trusted advisor to Japan's largest enterprises to solve complex challenges in customer engagement.
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EWS Global OPS Supervisor EquifaxCRI - Heredia, CR 1mo Front-line leader ensuring real-time SLA compliance, accurate data processing, and high customer satisfaction for contact center and technical onboarding teams.
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Senior Partner Solutions Engineer SanityREMOTE 1mo Owns technical work and relationships for Sanity's technology partners, scoping, prototyping, and reviewing integrations to drive product adoption.
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Travel Concierge (BBS837) OverseasRemote 1mo A remote travel expert who crafts seamless, personalized travel experiences for clients using AI tools, coordinating logistics and communicating via WhatsApp.
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Junior Customer Success Manager (API) VonageJapan 1mo Drive adoption of Vonage's CPaaS APIs (messaging, voice, video, authentication) and ensure long-term customer satisfaction and retention for businesses worldwide.
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Forward Deployed Engineer↗ Murphy AIBarcelona, CT, ES 1mo Build and deploy AI voice agents for debt collection across the Middle East and Arabic-speaking markets, acting as the technical counterpart to clients.
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B2C Sales Manager – B2C Sales & AI Automation↗ Interior XpressionDL, IN ₹420k–₹600k1mo Streamline the complete B2C lead-to-sales process using CRM, website, WhatsApp AI, and digital channels to improve response time, prevent lead leakage, and automate repetitive tasks.
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Principal Presales Engineer, Product Specialist TwilioRemote 1mo Partner with sales and solutions engineering to scope, design, and validate complex multi-product Twilio solutions for enterprise clients, focusing on Conversational AI and messaging architectures.
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Senior Contact Center Engineer AbbVieNorth Chicago, IL, us 1mo Design, engineer, and optimize intelligent virtual assistant (IVA) and contact center automation capabilities across voice and digital channels to improve self-service and operational efficiency.
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Senior Solutions Consultant LegionRemote $155k1mo Configure and demonstrate Legion's AI-native workforce management platform to prospective customers to address labor management challenges.
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Business Operations Analyst II - Wireless Skills Dish-NetworkEnglewood, Colorado $63k1mo Drive insights and strategy for Customer Experience (CX) departments by analyzing call data, identifying root causes of systemic issues, and developing internal tools to streamline wireless troubleshooting.
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Manager, Customer Support Technology AdyenAmsterdam 1mo Lead the Customer Support Technology team to design, build, and evolve systems powering Customer Support, including Salesforce Service Cloud, telephony, messaging, and AI integration.
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Senior CRM Manager - Transformation (all genders) HelloFreshBerlin, Germany 1mo Design, launch, and scale a CRM self-service model enabling local marketing and product teams to reach customers via push notifications, in-app messaging, and emails using AI-native tools.
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Platform Consultant YextNew York, NY $98k1mo Configure the Yext enterprise agentic marketing platform, manage data, and deliver visibility solutions for brands across AI and traditional search.
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Growth & Operations Manager @ Notehouse↗ Waterglass.IoWien, W, AT 1mo Define growth strategy, align operations, and execute growth experiments for a B2B SaaS case management platform used by nonprofits and social workers.
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Softwareentwickler/in Magenta TelekomRemote €50k1mo Design and deliver scalable omnichannel solutions connecting backend systems with intuitive customer journeys across online, retail, and other sales channels.
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100% Remote Customer Success Manager – Hotel SaaS Platform (Hospitality Industry, DE & EN) Hotel Res Bot UG UG (haftungsbeschränkt)Remote 1mo Help hotel reservation and group sales teams adopt an AI platform to automate inbound email communications and improve operational workflows.
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Product Owner, Self Serve & Support↗ Rogers CommunicationsToronto, ON, CA 1mo Lead strategy and delivery of digital self-service, support, onboarding, and AI-driven customer experiences across Web, App, Search, and AI channels.
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Senior Customer Advocate – Australia SyfeMelbourne CBD, Victoria 1mo Champion an exceptional customer experience and build a customer-first culture by coaching Customer Advocates and driving continuous improvement in support processes.
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Affinda Extract - Implementation & Support Specialist Affinda GroupCremorne, Victoria 1mo Own end-to-end customer support and manage onboarding/implementation projects for AI-powered document processing software.
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AWS Engagement Manager NeuraflashUnited States $94k1mo Own customer relationships and delivery health for AWS and Amazon Connect engagements, guiding clients through AI-enabled digital transformation and contact center solutions.
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Technical Project Manager - Warsaw / Remote OneReach.aiRemote 1mo Lead the delivery of automation projects for customers by coordinating priorities, timelines, and budgets while translating business needs into technical solutions.
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Product Owner, Customer Support Tools TactacamBillings, MT 1mo Own the vision and roadmap for internal customer support tools, including an in-house Admin Panel and Zendesk platform, to help agents resolve issues faster for connected cellular devices.
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Training and Development Manager TakealotcomCape Town 1mo Lead the strategic design and delivery of customer service learning and training programs across contact centre operations, focusing on performance-driven solutions and measurable skill development.
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Director, Technical Customer Care HhaexchangeGreater Minneapolis-St. Paul Area 1mo Senior leadership role directing Tier 1 Technical Customer Care for a home health care SaaS platform, ensuring operational excellence and resolving complex technical issues for healthcare agencies.
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Manager, Training Knowledge Systems WppIndia 1mo Build, administer, and evolve a knowledge management ecosystem on Zendesk, including custom app development, integrations, and AI-assisted knowledge experiences.
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Customer Experience Improvement Manager SportygroupMumbai 1mo Lead end-to-end implementation and optimization of high-impact customer experience initiatives to address root causes of customer friction and dissatisfaction.
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智能外呼产品运营（J106327） Baidu北京市 1mo Product operations for intelligent outbound calling, focusing on precise marketing and utility tools, bridging business needs with product, R&D, and algorithm teams to launch and optimize solutions.
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Junior Consultant - Customer Solutions (m/w/d) Standort Bonn dtms GmbHRemote 1mo Design and implement projects in telephony systems, AI chatbots, voicebots, and smart data to optimize customer communication processes.
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Team Lead Customer Support (f/m/d) PlancraftRemote (within Germany) 1mo Leading and scaling a Customer Support team for a SaaS platform serving European tradespeople, integrating AI-driven automation to improve service efficiency and customer experience.
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Technical Program Manager, EMEA Hiya Inc.London, UK 1mo Lead end-to-end delivery of complex carrier and partner integrations enabling Hiya's trusted calling products for SMB and enterprise customers.
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?AI Engineer - REMOTE USA↗ Remote 1mo Build and deploy AI-powered customer experience solutions, specifically conversational AI and automation for enterprise clients.
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Enterprise AI Solutions Manager GorgiasToronto 1mo Strategic partner to a portfolio of ecommerce merchants guiding product adoption, AI workflow implementation, and long-term operational success.
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Business Systems Analyst FigmaRemote $105k1mo Own and evolve the systems powering Figma's Customer Operations & Support organization, optimizing Zendesk environments and AI integrations to improve support scale and agent experience.
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Internship Founders Associate (m/w/d) Bees & Bears GmbHBerlin 1mo Support central Customer-Operations initiatives, drive workstreams from definition to implementation, and ensure data reliability in CRM HubSpot.
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Senior CX/CIM Consultant (m/f/d) - Tieto Tech Consulting TietoVienna, at €47k1mo Senior consultant delivering Customer Experience (CX) and Customer Interaction Management (CIM) solutions, transforming requirements into platform configurations and omnichannel integrations.
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Zendesk Developer ( 6 months contractual role) The-Nielsen-CompanyMumbai, MH, in 1mo Lead the strategy and technical stability of the Customer Experience (CX) ecosystem, specifically optimizing Zendesk Enterprise with AI integrations and managing API integrations for enterprise clients.
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AI Strategist CrestaUS (Remote) $150k1mo Embedded AI leader for customers who connects customer needs with Cresta's AI capabilities to build roadmaps, optimize live agents, and prove business impact.
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Spezialist Contact Center & Genesys (m/w/d) - 50% JobRad GmbHFreiburg im Breisgau, BADEN_WUERTTEMBERG 1mo Support the continuous development and optimal use of the Genesys Contact Center solution in customer service by analyzing processes, identifying improvement potentials, and coordinating requirements between customer service, business units, and IT.
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Product Manager , CRM Lifecycle Communications & Automation FordDearborn, MI, United States 1mo Own the day-to-day delivery, reliability, and optimization of CRM journeys (triggered communications, vehicle order status, eCommerce) to keep customers informed and engaged throughout their relationship with Ford.
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Zendesk Developer ( 6 months contractual role)↗ Nielsen 1mo Lead the strategy and technical stability of the Customer Experience (CX) ecosystem, acting as the Enterprise Systems & AI Product Owner for Zendesk.
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Senior Technical Account Manager - Strategic Services ClickUpUnited States 1mo Strategic partner and trusted advisor driving adoption, implementation, and measurable business outcomes for enterprise SaaS customers using ClickUp's AI workspace.
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Principal Consultant - Service Cloud Voice Architect Telus-DigitalRemote, US 1mo Lead architecture and delivery of enterprise Service Cloud Voice solutions, designing connected contact center experiences across Salesforce Voice, Amazon Connect, digital channels, data, and AI.
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