Contact Center Technology
1,105 open positions
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Senior Director, BSS Engineering & Product VonageREMOTE 19d Lead global BSS engineering and product strategy, delivery, and architecture for billing, rating, provisioning, ordering, and revenue management systems.
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Consultor/a Salesforce Service Cloud Voice (Mid Level - AWS) InetumRemote 19d Design, implement, and optimize cloud telephony architectures connecting Salesforce with Amazon Connect and other CTIs.
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Self-Service & Automation Senior Specialist SuperRomania 19d Drive strategy, optimization, and continuous improvement of automated support channels (AI chatbots, email flows, Help Centre) to ensure fast, clear, and accurate customer resolutions.
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Senior Customer Experience Manager (m/w/d) Stepstone-GroupDusseldorf, EUROPE, de 19d Owner of the Net Promoter Score (NPS) and driver of the Customer Experience program, translating customer insights into business actions to optimize B2B customer journeys.
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Product Owner, Contact Center Pod MomentumfinancialservicesgroupTORONTO HQ 150955 $110k20d Define, prioritize, and deliver capabilities to enhance customer and advisor experiences across the contact center ecosystem, translating requirements into a prioritized backlog.
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NICE CXOne Developer MiratechRemote 20d Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms for a global healthcare leader.
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Manager, Digital Experience and Service Success GrabPetaling Jaya, my 20d Lead the digital support arm for Grab Support across Malaysia and Singapore, managing a multi-disciplinary team to scale digital channels and optimize self-service capabilities.
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Product Manager Especialista - Canais de Atendimento↗ National Institute of OceanographyMaceió, AL, BR 20d Product Manager leading the evolution of Customer Service Channels, combining product vision with CRM and Salesforce expertise to improve efficiency and customer experience.
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Produktmanager Service Solutions (m/w/d) Agenda Informationssysteme GmbH & Co. KGRemote 20d Design and optimize digital service offerings and customer service processes to enable self-service solutions and improve the customer journey.
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Customer Service Manager (f/m/d) gitti GmbHBerlin, BERLIN 20d Manage customer service operations across email, WhatsApp, and social channels while driving automation and AI adoption to improve ticket resolution rates.
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Manager - Qualtrics DentsuaegisDGS India - Mumbai - Thane Ashar IT Park 20d Lead end-to-end implementation and deployment of Qualtrics XM solutions for customer and employee experience programs.
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Senior Sales Engineer ZendeskRemote, Poland 302k20d Act as the primary technical partner for enterprise and commercial accounts, mapping complex business challenges to AI-powered software solutions and proving platform value.
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IT Customer Success Manager (m/w/d) für unsere KI-Plattform CWO GmbHRemote 20d IT Customer Success Manager for a generative AI platform serving mid-sized enterprises, focusing on customer onboarding, workflow optimization, and technical support.
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Solutions Engineer VapiSan Francisco 20d Bridge enterprise customers, Sales, and Product by providing hands-on technical guidance for complex voice AI pilots and production deployments.
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Strategic Solutions Engineer, Enterprise (Chicago) ClickUpUnited States - Chicago Office 20d Technical partner to Sales and Success orgs for bringing in net new customers, expanding accounts, and accelerating revenue growth by delivering technical presentations, PoV projects, and custom dashboards.
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Solutions Architect, AI Intake EveRemote $13k–$180k20d Own end-to-end setup of AI voice agents for plaintiff law firms to qualify leads and manage intake flows.
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Senior Partner Success Implementation Engineer NiceUSA - Remote 20d Senior technical expert driving partner success across implementation, readiness, and ongoing product adoption for enterprise customers.
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Functional Consultant - Contact Center CaylentRemote 20d Lead discovery workshops for contact center modernization, translating business requirements into functional specifications for Amazon Connect implementations, and using call listening to surface undocumented processes for AI agent script creation.
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Senior Customer Support Specialist, UK AttentiveLondon 20d Senior Customer Support Specialist handling complex technical escalations, training, and product feedback for UK customers of an AI marketing platform.
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Consultant – Cognigy TTEC DigitalHyderabad 20d Design, develop, implement, and optimize conversational AI solutions (chatbots, voicebots, virtual agents) for clients, integrating with contact center platforms.
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Product Manager - Agent Experience (Fluency in French & English required) KaluzaBristol, UK €46k–€55k21d Own the end-to-end strategy for Kaluza Agent Experience (KAE) within the European market, driving core operational metrics (AHT, FCR, CSAT, AI adoption) and ensuring capabilities improve agent/customer outcomes.
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Senior Engineer - Cloud Telephony RollinsAtlanta, Georgia 21d Senior technical owner for cloud telephony, contact center, and unified communications platforms, designing scalable architectures and integrating AI/CRM solutions.
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Especialista en Soluciones de Proyectos↗ Universia ColombiaMedellín, Antioquia, Colombia 21d Design, document, and support the implementation of personalized technological solutions for clients.
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Program Lead↗ Trauma Healing AcceleratedRemote $55k–$75k21d Lead the delivery, quality, and participant experience of online education programs (21-Day Journey, Foundational Journey, modules, yearlong programs) using AI tools and automated systems.
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?IT Project Manager↗ Raleigh, NC, US 21d Define, prioritize, and execute the product roadmap and backlog for an enterprise Chat Platform (Chat and IVA/IVR) by bridging business needs with technical delivery.
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Lead Technical Consultant SprinklrRemote 21d Strategic technical consultant and trusted advisor for Dell, maximizing business value from the Sprinklr Unified-CXM platform through proactive strategy, analytics, and platform optimization.
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Solutions Engineer (Customer Experience) CiscoBangalore, India 21d Technical authority and architect for Cisco's Contact Center as a Service (CCaaS) ecosystem, driving sales and solving complex customer challenges in the India market.
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Director of Customer Support LitmusToronto, Canada 21d Lead the strategy, operating model, and performance of the customer support function for a B2B industrial AI platform serving enterprise manufacturers.
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Manager, Contact Center Technology Integration DaVita02821 - Team Music City, US 21d Lead the integration of new contact center technologies and the onboarding of enterprise products, processes, and services into the Service Excellence Contact Center (SECC) to ensure operational readiness and seamless support.
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Contact Center Architect AgilentIndia-Hyderabad-Unit 201 21d Design, configure, and secure enterprise Contact Center solutions for voice, chat, chatbot, and digital channels to enable scalable customer engagement.
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Deployment Strategist Happyrobot.AIAustralia 21d Connect user needs, data insights, and product capabilities to help customers unlock value by embedding with their teams and shaping technology application.
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Senior Technical Architect
BrazeAustin
$94k–$135k21d
Senior Technical Architect owning end-to-end delivery and technical solutioning for customer projects in the Expert Services team.
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Senior Solutions Architect Ada18Remote 21d Design and implement bespoke technical integrations connecting Ada's AI Agent to clients' business systems (CRMs, contact centers, commerce platforms) to automate customer service interactions.
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Cloud Telephony Technician PhmgManchester £32k21d Consult with clients to design and implement intelligent caller experiences using cloud telephony (UCaaS), automation, and AI-powered technologies.
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Associate Customer Success Engineer InsycleRemote $50k–$70k21d Own a portfolio of B2B SaaS customers, driving adoption of data integrity infrastructure for agentic CRM systems from one-off cleanup to governed data layers.
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Prozessmanager / Business Analyst Genesys CX (w/m/d) Redion Germany Services GmbHRemote 65k–80k22d Central interface between Operations, Business, and IT to manage, automate, and continuously improve customer contact processes and the Genesys CX platform.
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Customer Experience and Innovation Consulting - Manager - Consumer Products Publicis Groupe Holdings B.VLondon, United Kingdom 22d Manager in Customer Experience & Innovation practice helping consumer products clients design AI-native experiences, service blueprints, and value propositions to drive adoption and business value.
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Customer Success Manager (m/w/d) Qwp GmbhRemote 22d First point of contact for customers post-contract, guiding them from onboarding through campaign implementation to continuous optimization to ensure maximum product value.
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Sales Engineer HubtypeEspaña 22d Bridge between business and technology to define scope, design solutions, and estimate effort for AI agent deals on WhatsApp before contracts are signed.
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Customer Success Manager - Growth EasyshipBangalore 22d Own a portfolio of ~100 customers (merchants and API teams), driving onboarding, adoption, retention, and revenue growth for a global eCommerce shipping platform.
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Head of Modern Workplace - Digital Platform Services - Île-de-Fance Sopra-SteriaCourbevoie, IDF, fr 22d Head of Product for Modern Workplace solutions, driving business development, sales enablement, and client implementation of Digital Workplace and AI strategies.
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Customer Experience AI & Operations Specialist Waterdrop®Brno, CZ 22d Bridge cutting-edge AI technologies with real-world customer experience operations by monitoring AI performance, managing knowledge bases, and supporting frontline CX agents.
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Telecom Product Manager – Contact Center (Hybrid - Las Vegas)↗ Alignment HealthLas Vegas, NV, US $92k–$137k22d Subject matter expert for the organization's enterprise contact-center platform, responsible for executing the vision, roadmap, and optimization to enhance member & provider experience.
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CS System and Transformation Specialist↗ Viaplay GroupStockholm, Stockholm County, Sweden 22d Shaping the future of customer service across Allente and Viaplay by developing systems, processes, and ways of working that make it easier for customers to get support.
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Workforce Management Command Center Manager VisaCO - Bogota, Colombia 22d Leads real-time operations for a global, multi-channel contact center environment, ensuring service targets are met while driving automation and resilience.
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Amazon Connect / Lex Conversational Design Engineering Lead L2↗ WiproDallas, TX, US $100k–$200k22d Design and build IVR and self-service contact flows for Amazon Connect/Lex to support 9 business units with intuitive caller experiences, authentication, and intelligent routing.
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