Contact Center Technology
792 open positions
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Senior Engineer - Cloud Telephony RollinsAtlanta, Georgia 26d Senior technical owner for cloud telephony and contact center platforms, designing scalable architectures and integrating AI/CRM solutions for enterprise operations.
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Associate Provisioning Analyst LogicMonitorBangalore, India 26d Support centralized provisioning operations for customer account setup, product activation, feature enablement, and contract updates.
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Senior Solutions Engineer, Afternoon Shift↗ Manatal40, TH 27d Technical bridge between customers, Sales, Product, and Engineering to drive expansion into mid-market and enterprise customers for an AI-powered HR tech SaaS platform.
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Microsoft Cloud Services Engineer↗ SaicWashington, DC, US $160k–$160k27d Design, build, customize, and integrate Microsoft Dynamics 365 Customer Service and Contact Center solutions, including AI-enabled workflows using Azure AI Foundry and Copilot Studio.
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CCaaS Platform Engineer PrudentRXRemote 27d Technical ownership and optimization of a Contact Center as a Service (CCaaS) platform and Intelligent Virtual Agent (IVA) solutions built on Five9 to ensure reliable call delivery and self-service automation.
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Community & Digital Programs Specialist (Guadalajara or Mexico City)↗ Bmc SoftwareGuadalajara, JAL, MX $336k–$560k27d Execute day-to-day platform operations, moderation, and engagement activities for a global customer community while supporting digital customer experience programs to drive adoption and usage.
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Cloud Solutions Engineer 2 HumanaRemote 27d Design, plan, integrate, maintain, and support the organization's Genesys Cloud CX platform and related contact center technologies within existing IT infrastructure.
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Senior Product Manager↗ Thomson ReutersCiudad de México, DIF, MX 27d Define and execute a unified multi-year roadmap for Thomson Reuters' Service Cloud platform (enhancements, Enhanced Chat, Voice, Omni-Channel) to improve customer service delivery and agent efficiency.
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Principal Consultant - Customer Experience (CX), Technology and Industries
AmazonSydney, New South Wales, Australia
27d
Lead end-to-end delivery of complex, multi-workstream Customer Experience (CX) transformation programs for strategic APJC customers, spanning contact centre modernisation, sales transformation, back-office optimisation, and customer journey redesign.
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Senior AWS Engineer↗ Sabio GroupRemote 27d Design, develop, and support cloud-based contact center solutions using Amazon Connect and AWS to deliver seamless customer and agent experiences.
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Contact Center Engineer↗ Ameriprise FinancialMinneapolis, MN, US $120k–$120k27d Design, implement, and support enterprise contact center technologies, including Cisco platforms, conversational AI, and voice biometrics to enhance customer experience.
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Product Manager MobiikMexico 27d Define and evolve voice automation strategy for autonomous AI agents to resolve complex customer queries without human intervention.
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Architect, Product Development Ttec-DigitalRemote $140k–$140k28d Technical leadership role delivering AI-powered Customer Experience (CX) and contact center solutions across TTEC Digital's proprietary product portfolio.
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Staff CX Service Enablement Specialist BillcomRemote $0k–$0k28d Design, optimize, and govern end-to-end service workflows and processes for a fintech company's customer experience (CX) operations at scale.
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CX Operations Manager - Domain Costar-GroupMelbourne, Victoria 29d Own CX strategy and processes for Real Time Agent and Engage products, leading a large international delivery team to ensure seamless customer support.
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Associate Consultant - Entry-Level Technology Consulting VeevaWisconsin - Madison $80k–$80k29d Entry-level technical consultant implementing cloud and AI solutions for Life Sciences companies to optimize business processes and deploy Veeva's platform.
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Senior Professional Services Engineer (AI, Chatbot) NiceIndia - Pune 1mo Customer-facing implementation engineer delivering AI-driven chatbots, voicebots, and knowledge assistants for the NICE CXone platform.
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AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane Hastha SolutionsSydney, New South Wales 1mo Design, build, and operate Amazon Connect contact center platforms, integrating conversational AI and event-driven architectures to optimize customer experience and operational resiliency.
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Technical Support Engineer SalesforceIndia - Hyderabad 1mo Technical Support Engineer acting as a technical champion to onboard new customers, accelerate product adoption, and resolve complex platform issues for Salesforce clients.
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Forward Deployment Engineer (polish speaking) FonioWarsaw $60k–$60k1mo Deploy and optimize AI phone agent solutions for SMBs in the Polish market, bridging product engineering with customer needs.
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Manager, Product Telus-DigitalSão Paulo, Brazil 1mo Lead the strategy and execution of AI-powered customer experience (CX) solutions, managing a portfolio of products that capture customer data, guide agents in real-time, and organize knowledge.
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Support Systems Lead (NYC) ReplitNYC (SoHo) 1mo Build and own the systems that enable support to scale, including ticketing platforms, self-service tools, and AI-driven support infrastructure.
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Product Operations Manager II HousecallRemote $130k–$130k1mo Product voice for largest franchise and enterprise deals, leading discovery, gap analysis, and solution design to help partners succeed.
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NICE CX One Engineer MiratechRemote 1mo Design and implement NICE-based routing solutions, develop secure IVR applications, and migrate legacy call center systems to modern omnichannel platforms for a global healthcare leader.
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Senior Product Delivery Manager (remote, Bulgaria) SutherlandRemote 1mo Senior Product Delivery Manager responsible for driving the full lifecycle delivery of Sutherland's Connect omni-channel Contact Center as a Service solution, making trade-off decisions on scope and design to ensure production readiness for live contact…
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Product Delivery Manager II↗ E2 Consulting Engineers, Inc.Rosemead, CA, US $100k–$100k1mo Translating product requirements into Intelligent Virtual Agent (IVA) solutions, managing IVR-to-IVA migrations, and ensuring operational readiness for contact center platforms.
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Customer Experience Manager HappycoNew York City $90k–$90k1mo Serve as an embedded Customer Experience Manager at a partner's NYC office to launch, support, and grow mutual customers for property management and resident-experience technology platforms.
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Consultant to Manager, Capabilities, Customer BaringaUnited Kingdom 1mo Define the future of customer experience, redesign service organizations, and deliver transformation that improves customer outcomes and operational performance.
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Senior Manager, Solutions Engineering IntercomLondon, England 1mo Lead the Solutions Engineering team to drive go-to-market strategy, win complex enterprise deals, and deliver technical solutions for Intercom's AI-driven support platform.
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Activation Specialist (San Francisco) LangChainSan Francisco, CA 1mo Guide new customers through LangSmith onboarding to achieve production-ready AI agent workflows, focusing on admin setup, SDK integration, and early activation milestones.
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Professional Services Lead Engineer RingCentralManila, Philippines 1mo Lead engineer for technical implementation, configuration, and deep integration of RingCentral's AI-powered Unified Communications and Contact Center solutions for enterprise clients.
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Principal Architect: Google Cloud CX Solutions CnxRemote $155k–$155k1mo Design and oversee technical architecture for Google Cloud CX solutions, unifying conversational AI, CCaaS, and telephony to enhance customer experiences.
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Sr. Manager - Capability Leader, Sentiment Intelligence DexcomManila, Philippines 1mo Build and operate a single integrated Voice-of-Customer (VoC) system that converts signals from Genesys/CallMiner/Qualtrics into trusted friction themes, quantified opportunities, and closed-loop measurement for Technical Support.
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Mobile Product Manager NextivaBengaluru, Onsite 1mo Mid-level Product Manager driving mobile-first strategy for a Customer Experience (CX) platform serving Small and Mid-Market businesses, focusing on front-office communications and back-office contact center workflows.
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Solutions Architect SmartRentPhoenix, Arizona 1mo Design and implement technical solutions for custom integrations and product pilots within the rental housing industry, ensuring alignment with client business goals.
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AWS Solution Architect NeuraflashRemote 1mo Design and launch Amazon Connect solutions for contact center customers, integrating with Salesforce and AWS services to improve agent experience and productivity.
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Lead - Solution Engineer FreshworksChennai, in 1mo Lead Solution Engineer for Freshworks' SMBC Sales Support team, focusing on solving complex customer problems, designing tailored AI-driven solutions using Freddy AI and Agent Studio, and delivering impactful product demonstrations.
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Lead Managed Services Consultant (Community) SprinklrIndia - Haryana - Gurgaon 1mo Lead managed services delivery for Sprinklr Community customers by owning strategy, architecture, governance, and evolution of customer community platforms.
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Vice President, Contact Center Platforms CenteneRemote $228k–$228k1mo Leading the integration, modernization, and efficient operation of enterprise telephony and contact center platforms to deliver seamless omnichannel experiences for members, providers, and associates.
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AI Platform Administrator AbcfinancialRemote $90k–$100k1mo Configure and administer conversational AI, agent assist, workflow automation, and platform settings to support business operations.
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AI Trainer OktaToronto $124k–$124k1mo Own the conversational quality, tone, and ethical guardrails of an AI agent for customer support, ensuring accurate and on-brand responses while optimizing performance.
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GTM Systems Administrator HarveyDublin 1mo Build and maintain AI-first go-to-market systems for lead sourcing, enrichment, routing, and customer support automation to drive revenue and retention.
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CX Operations Analyst ClickUpRemote 1mo Own operational processes for Partner Services (SOWs, invoicing, access) and build AI-driven workflows to automate CX operations, data analysis, and customer experience management.
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Process Lead ICX AdobeRemote 1mo Drive a customer-centric, quality-focused operating model by using Voice of Customer (VoC) insights to reduce customer effort and improve experience.
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