Senior Product Manager, B2B Service Customer & Partner Portals
Core
Define and own the vision, strategy, and roadmap for B2B customer and partner portal capabilities to reduce service friction and improve self-service adoption.
Role type
Senior Product Manager (B2B Service Portals)
Builds
Scalable portal experiences, self-service workflows, and AI-enabled solutions for B2B customers and partners.
Domain
Financial services / B2B digital experience
Deliverable
product features
Required skills
Product strategy, Salesforce Experience Cloud, digital self-service design, process improvement, backlog management, KPI definition, stakeholder management, Agile delivery
Preferred skills
AI-enabled service implementation, change management, quantified business value definition, Salesforce certifications
Technologies
Salesforce Experience Cloud, Salesforce Service Cloud, digital service platforms, workflow automation, knowledge management, dashboards
Responsibilities
Define portal vision and roadmap; partner with service leaders to identify automation opportunities; translate business needs into user stories and acceptance criteria; standardize service processes before automation; establish and monitor KPIs for portal adoption and efficiency; manage roadmap priorities and release readiness; communicate outcomes to leadership.
Seniority
Senior, hands-on IC