CX Operations Analyst
Core
Own operational processes for Partner Services (SOWs, invoicing, access) and build AI-driven workflows to automate CX operations, data analysis, and customer experience management.
Role type
Senior IC CX Operations Analyst (AI & Automation)
Builds
AI agents, automated workflows, dashboards, and operational reports for TAM, Solutions, and Partner Services
Domain
SaaS / Customer Success / Professional Services
Deliverable
production ML models | product features | dashboards & analysis
Required skills
AI workflow development, data analysis, Salesforce, ClickUp, Hex, Tableau, Google Apps Script, SaaS business model knowledge, professional services processes
Preferred skills
Agentic AI solutions, strategic application of AI, cross-functional stakeholder management, rapid innovation
Technologies
Salesforce, Gong, ClickUp, Hex, Tableau, Google Apps Script
Responsibilities
Manage end-to-end SOW lifecycle for partner subcontracting; execute partner invoicing and payment workflows; provision and govern partner system access; build and iterate AI-driven workflows for customer health and risk detection; extract business insights and build operational dashboards; support capacity planning and resource assignments.
Seniority
Senior, hands-on IC
