Customer Implementation Manager, Commercial
Core
Manage end-to-end onboarding for SaaS customers, driving adoption of Helpdesk and AI Agent products through consultative implementation and strategic guidance.
Role type
Senior Customer Implementation Manager (SaaS)
Builds
Customer adoption and activation of Gorgias Helpdesk and AI Agent products
Domain
SaaS / Ecommerce / AI Automation
Deliverable
production ML models | product features
Required skills
SaaS implementation management, consultative selling, project management, AI agent configuration, ecommerce tech stack integration, executive communication, data analysis for business impact, change management
Preferred skills
Ecommerce experience, Shopify familiarity, technical troubleshooting, AI tool usage (e.g., Claude)
Technologies
Gorgias Helpdesk, Gorgias AI Agent, Shopify, Claude
Responsibilities
Conduct discovery and implementation sessions to tailor solutions; design AI Agent adoption roadmaps; manage integrations with customer ecommerce stacks; drive project timelines and milestones; analyze customer data to create executive narratives; coach peers on implementation best practices.
Seniority
Senior, hands-on IC