Contact Center Technology
708 open positions
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Customer Success Engineering Specialist, Sumaré/SP↗ 3MSumaré, SP, BR 23d Primary interface between platform consumers and delivery teams to drive adoption of OnePlace, 3M's enterprise R&D data and AI platform.
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?Enterprise Lead↗ DL, IN 23d Lead strategic enterprise deployments of Voice AI infrastructure, managing Forward Deployed Engineers to ensure successful customer outcomes from scoping to expansion.
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Product Solutions Specialist - Europe, 100% remote↗ LimeflightRemote 23d Operational extension of Product Management leading customer implementation, customization, and adoption for sustainable inflight service management software.
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Customer Experience Manager, US HarveySan Francisco $144k–$144k23d Lead a high-performing support team serving lawyers and professional services teams, driving operational excellence and accountability across Harvey's global support organization.
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Customer Engineer RenderRemote 23d Run technical programs for high-growth accounts and startups to drive expansion and reduce churn through one-to-many engagement and self-service content.
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Senior Software Engineer I↗ Schneider ElectricKA, IN 23d Senior Software Engineer supporting Schneider's Customer Voice program by developing features for the Medallia and Snaplogic platforms and leading L2 end-user support.
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VP, Customer Care & Support BabylistRemote $244k–$244k23d Lead the end-to-end strategy, operating model, and team structure for a 100+ person customer support organization across multiple product lines.
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Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours. SutherlandRemote 24d Senior Product Delivery Manager responsible for driving the full lifecycle delivery of Sutherland's Connect omni-channel Contact Center as a Service solution, making trade-off calls on scope and release readiness to ensure product viability in live contact…
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CX Ops Analyst↗ DiDi GlobalSão Paulo, SP, BR 24d Design and optimize customer service flows and automated processes to enhance user experience and operational efficiency for mobility and digital payment services.
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Zendesk Implementation Consultant TalentsafariNairobi 24d Configure, deploy, and manage Zendesk implementations for clients, including solution design, data migration, and integration with CRM and telephony systems.
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Customer Care Lead Business Analyst↗ H&r BlockMO, US $101k–$101k24d Design and optimize operational processes, knowledge bases, and training infrastructure to enable frontline agents to deliver seamless customer experiences for Wave's SMB product.
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Principal Consultant– Business Analyst Genpact1401-G-India: 2-3 FL, 22A, STPI, Gurgaon 24d Principal Consultant Business Analyst bridging business needs and technical implementation for Contact Centre solutions and Agentic/AI-driven applications.
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Digital Implementation and Communications, Specialist AiaHo Chi Minh City, VN-AIA Vietnam 24d Drive digital transformation implementation, user adoption, and communications to support customer-facing platforms and AI solutions.
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Solution Architect (Marketing, Data360 or Agentforce Contact Center) SalesforceGeorgia - Atlanta 24d Strategic advisor and platform expert for enterprise customers, driving innovation in Marketing Cloud, Agentforce Contact Center, and Data360 to deliver business value.
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Sr. Software Architect (NiCE CXone & Cognigy) CnxUSA Work at Home $122k–$122k24d Lead the design, implementation, and evolution of enterprise customer experience solutions using NiCE CXone and Cognigy for global brands.
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CCaaS Engineer AccentureToronto, 40 King St W., Corp 24d Design, build, configure, and maintain scalable CCaaS solutions on Amazon Connect and Google Cloud Contact Center AI (CCAI) for voice, chat, email, and messaging channels.
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Senior Amazon Connect Engineer (Conversational AI) OowlishRemote 24d Build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
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Manager, Technical Support NextivaGuadalajara, Onsite 24d Lead a large technical customer support organization through Supervisors, ensuring exceptional customer support while driving revenue growth and operational efficiency.
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AI Deployment Engineer SagansystemsRemote $40k–$40k24d Design AI use cases, build integrations and workflows, and optimize customer experience automation for top brands.
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Senior Staff Product Manager, Customer Insight & Strategy KaseyaUnited States - Remote 25d Build and own a scalable, rapid voice-of-customer engine to drive product and growth strategy decisions for Kaseya's IT management and cybersecurity platform.
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Product Manager - Customer Service Platform SpotifyLondon 25d Shape tools, channels, and foundational APIs for Spotify's Customer Service Platform to enable advisors to deliver fast, effective, and empathetic support at scale.
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Zendesk Admin, Operations Consultant (m/f/d) FlixLisbon 25d Configure and maintain Zendesk instances for a global travel company, building workflows, routing, and channel setups for hundreds of agents and millions of passengers.
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Lead Systems Engineer –Agent Workspace LivenationManchester, Dale Street, M1 25d Technical leader for the design, configuration, and maintenance of SaaS contact center platforms (Zendesk, Five9) serving 100+ brands globally.
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Customer Solutions Engineer↗ LandbotRemote 25d Support enterprise customers with complex SaaS integrations, build custom bot solutions using JavaScript/APIs, and troubleshoot technical issues.
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Account Manager (EU) ConnectlyRemote 25d Own and grow a portfolio of EMEA accounts for a conversational commerce platform, managing renewals, expansion, and retention while acting as the internal voice of the client.
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Senior Demo Platform Architect ZendeskBangalore, India 25d Own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases for contact center and CX suites.
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Technical Implementation Specialist – AI, CRM & Client Onboarding↗ MorejobsRemote $1k–$1k25d Configure and launch GoHighLevel CRM systems, websites, and AI automation tools for home-service businesses, serving as their ongoing technical point of contact.
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Forward Deployed Engineer↗ Blessing SofttechRemote $240k–$240k25d Deploy Fonazo platform into enterprise telephony estates, designing integrations and ensuring production stability for customers in regions like Abu Dhabi, Mumbai, and London.
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Zendesk Manager / Developer of Solutions for Migrations into Zendesk (m/f/d)↗ Flix SeLisboa, P11, PT 25d Configure and maintain Zendesk instances for hundreds of agents and millions of passengers across 30 markets, including ticketing, voice, messaging, and Help Center.
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Implementation Specialist MetaviewLondon 25d Own the customer onboarding journey from signature to steady state, configuring AI agents and driving adoption for B2B SaaS clients.
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Twilio IVR Product Owner↗ Core Source GlobalRemote $114k–$114k25d Technical Product Owner responsible for IVR, Contact Center, and cloud voice services, converting business needs into user stories and managing stakeholder requirements.
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?Analista de Tecnologia III↗ Remote 25d Senior technology analyst bridging business and technology to design, articulate, and deliver end-to-end digital solutions for customer journeys (apps, portals, e-commerce, conversational channels).
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Support Program Manager, Support Delivery OpenAISan Francisco 25d Define and implement foundational support practices, operational frameworks, and automation for Tier 3 frontline delivery to maximize customer value and adoption of AI products.
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Product Success Specialist, Virtual Agent ServiceTitanUS Remote $0k–$0k25d Own the full post-sale journey for ServiceTitan's Virtual Agent product, driving activation, adoption, optimization, and retention for customers to ensure measurable ROI.
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Architect, Product Development TTEC DigitalAustin, TX 25d Lead technical strategy and delivery for AI-powered customer experience products, coordinating engineering and product teams to deploy solutions for clients.
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Senior Technical Success Enablement Manager CoveoenOntario - Remote | Ontario - À distance 26d Design and execute enablement strategies to transform technical expertise into measurable customer outcomes for the Coveo Platform.
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Senior Genesys Telephony Engineer AmfamWI Madison, US $99k–$99k26d Design, develop, implement, and support enterprise contact center solutions on the Genesys Cloud CX Platform, focusing on routing strategies, IVR, and integrations.
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Developer↗ Insurance Corporation of British ColumbiaNorth Vancouver, BC, CA $79k–$79k26d Design, configure, develop, integrate, and sustain Genesys Pure Cloud Contact Centre solutions, focusing on operational support, automation, and conversational AI.
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Customer Implementation Manager (APAC) GorgiasSydney 26d Manage the end-to-end onboarding process for SaaS customers, acting as the primary liaison to drive adoption and activation of Helpdesk and AI Agent products.
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Google Contacts Power User — Paid CRM & Relationship Software Tester↗ MartechRemote $0k–$0k26d Paid usability testing and QA evaluation of PointOf.Contact, a relationship-management application that enhances Google Contacts data.
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Forward Deployed Engineer - LatAm Market↗ AircallCity, HID, MX 26d End-to-end delivery of low-code AI solutions connecting AI Agents to customer workflows (CRMs, help desks) for SMBs, combining technical consulting, project leadership, and AI adoption strategy.
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Support Operations, Program Manager (Systems, Tools and AI)↗ RipplingRemote, US $107k–$189k26d Program Manager driving AI integration and operational efficiency for the support organization's tech stack.
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Business Value Portfolio Lead GenesysFrance 26d Lead the business use case portfolio for AI, CCaaS, and Experience Orchestration capabilities, translating emerging opportunities into clear customer value propositions and driving adoption.
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Implementation Manager↗ Balto SoftwareRemote $70k–$90k26d Lead technical onboarding and deployment of Balto's AI Contact Center platform for new customers, managing the full lifecycle from kickoff to go-live.
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Prozessmanager / Business Analyst (w/m/d) Conversational AI IngRemote 26d Drive Conversational Strategy and develop innovative products like speech computers and dialog systems to enhance customer self-service capabilities.
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