Senior Manager, Agent PM
Core
Lead a portfolio of engagement managers and customers to ensure deployment health, drive account growth, and act as a trusted advisor on AI-driven CX transformation.
Role type
Senior Manager, Delivery/Account Management
Builds
AI-powered conversation intelligence platforms and AI agents for enterprise contact centers
Domain
Enterprise AI / Customer Experience (CX) / Contact Centers
Deliverable
client delivery
Required skills
Team leadership, portfolio management, strategic account growth, executive stakeholder management, cross-functional partnership, market thought leadership, technical fluency in AI/automation
Preferred skills
Experience in consulting or professional services, ability to travel, background in technical fields
Technologies
LLMs, voice AI, Claude, Codex, Cursor
Responsibilities
Lead and develop a team of engagement managers; own end-to-end portfolio health and risk mitigation; build trusted advisor relationships with C-suite clients; identify and execute account expansion opportunities; influence product roadmap and go-to-market strategy with cross-functional teams; represent company viewpoint in the market; establish delivery standards and playbooks across the organization
Seniority
Senior Manager, hands-on leadership