Contact Center Technology
792 open positions
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RevOps Specialist (Customer Support)↗ HoldedBarcelona, CT, ES 1mo RevOps Specialist focusing on optimizing Customer Support operations, tooling, and AI agent performance within a SaaS B2B environment.
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Director/ Senior Director - Enablement Functions↗ Agoda40, TH 1mo Lead the Enablement Team Engine (Talent Development, Quality Assurance, Change & Communications) for Agoda's Customer Experience Group, shaping capability and performance for 3,000+ agents and leaders globally.
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Knowledge Program Manager, Customer Support↗ The Nielsen CompanyRemote, US 1mo Building and leading the Customer Support knowledge program to ensure customers find accurate, relevant, high-quality content for self-service resolution.
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Senior Product Manager, B2B Service Customer & Partner Portals TransunionChicago, Illinois, US 1mo Define and own the vision, strategy, and roadmap for B2B customer and partner portal capabilities to reduce service friction and improve self-service adoption.
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Genesys Cloud CX Reporting SME MiratechRemote 1mo Subject matter expert for Genesys Cloud CX reporting, analytics, and KPI definition within a public sector contact center modernization program.
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Revenue Operations Specialist Telavox ABMalmö, Sweden 1mo Improving Go-to-Market operations by automating workflows, optimizing processes, and implementing AI solutions for Sales, Marketing, and Customer Success teams.
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Head of Client Service & Seller Experience Technology TrowepriceRemote $201k–$201k1mo Lead strategy and delivery for Contact Center and Seller Experience technology platforms to empower advisors, agents, and sellers, enabling growth, productivity, and customer satisfaction.
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Google GECX Contact Center as a Service Specialist↗ Logic, Inc.Chicago, IL, US $54k–$54k1mo Design, configure, and implement Google GECX (Gemini Enterprise for Customer Experience) CCaaS solutions, including AI agents, for enterprise clients.
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Staff Product Manager, Telephony LiveKitRemote 1mo Define the roadmap and strategy for LiveKit Telephony, enabling AI agents to utilize the global phone network via SIP trunking and native phone numbers.
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Contact Center Expert - Workforce Management RingCentralManila, Philippines 1mo Credentialed Workforce Management (WFM) and Quality Management (QM) specialist providing deep technical expertise for complex customer engagements, including platform health checks, forecasting reviews, and schedule design.
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Responsable des livraisons, CCaaS↗ AccentureToronto, Ontario, Canada $132k–$132k1mo Lead the end-to-end delivery and strategic transformation of large-scale CCaaS solutions for client distribution channels, aligning technology with business objectives.
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Lead Managed Services Consultant SprinklrIndia - Haryana - Gurgaon 1mo Manage and optimize configuration of Sprinklr clients' on-boarded CCaaS Omnichannel and Contact Center Intelligence & Automation platforms to ensure continued success and value realization.
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Analista de Genesys Cloud↗ CapgeminiBarueri, SP, BR 1mo Administer, configure, and evolve Genesys Cloud environments while implementing AI solutions for contact centers.
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Research Manager↗ Idc Research Inc.Ciudad de México, DIF, MX 1mo Produce market research and competitive intelligence on AI-powered customer service, voice of customer, and contact center solutions to help IT suppliers and buyers make informed technology investments.
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Customer Advocate, Core Products, Office of the CPO
MongoDBRemote
$129k–$129k1mo
Strategic liaison bridging the gap between MongoDB's highest-value customers and the CPO to embed customer feedback into core product strategy and roadmap.
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Partner Value Solution Engineer NiceUSA - Remote 1mo Technical bridge between NiCE and its partner ecosystem, enabling partners to sell and deliver AI-driven customer experience solutions.
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Senior Customer Experience Engineer MicrosoftIreland, Dublin, Dublin 1mo Acts as a voice of customers to inform product groups, resolves complex escalations with executive visibility, and performs engineering on-call duties.
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Principal Product Manager - Voice AI GohighlevelRemote 1mo Define and lead the long-term strategy, architecture, and quality bar for HighLevel's Voice AI platform to enable intelligent phone agents for SMBs.
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Technical Operations Lead↗ Peoplemetrics, IncRemote $120k–$120k1mo Own the technical backbone of CX, Market Research, and Advisory Board programs, including integrations, automations, survey logic, and data investigations.
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Medallia Developer↗ Siemens HealthineersKA, IN 1mo Design, configure, and support Medallia Experience Management solutions for customer and employee feedback programs, translating business requirements into scalable survey, reporting, and workflow configurations.
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Product Manager - Voice Platforms↗ StaplesFramingham, MA, US 1mo Define and deliver digital and voice channel experiences for Staples' B2B eCommerce platform, focusing on contact center channels and AI-enabled capabilities to drive customer satisfaction and operational efficiency.
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PolyAI Integrator / Conversational AI Integration Engineer↗ AlchemyRemote $146k–$146k1mo Design, implement, and support PolyAI voice assistant solutions integrated with enterprise systems to deliver AI-powered voice automation for customer service and contact center use cases.
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Zendesk Admin, Operations Consultant (m/f/d)↗ Flix SeLisboa, P11, PT 1mo Configure and maintain Zendesk instances for a global travel company, handling ticketing, voice, messaging, and Help Center setup across multiple markets.
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Manager-Technology Implementation Specialist – Global Medical Information Contact Centers↗ Eli LillySão Paulo, SP, BR 1mo Lead technology implementations for global medical information contact centers to improve customer experience and operational efficiency.
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Product Marketing Manager (Remote - Brazil)↗ Voximplant MéxicoRemote $180k–$180k1mo Drive product positioning and sales enablement for Voximplant KIT, a cloud communications platform (CPaaS), serving the LATAM market.
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Product Adoption Expert - Contact Center↗ Zoom CommunicationsRemote $77k–$77k1mo Drive deep product adoption and maximize business value for Zoom Contact Center by serving as an expert liaison between Product, Marketing, and Customer Success teams to scale onboarding, workflows, and use cases.
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Senior Solution Consultant GenesysPrague (Flexible) 1mo Partner with customers to design and implement AI-powered customer experience strategies, bridging business outcomes with technical requirements for Genesys Cloud.
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CS Transformation & Implementation Specialist Lastminute-ComRemote 1mo Lead the end-to-end transformation and implementation of a new AI-ready omnichannel customer service platform, redesigning operational workflows and scaling automation for the travel industry.
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CS Transformation & Implementation Specialist↗ Lastminute.ComRemote 1mo Lead the end-to-end transformation and implementation of a new AI-ready omnichannel customer service platform, redesigning operational workflows and integrating automation/AI to improve efficiency for travel customers.
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Technical Systems Program Manager, User Operations OpenAISan Francisco 1mo Drive strategy, alignment, and execution of scalable CRM workflows and AI-native operational systems to support user operations and customer success.
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Business/Technical Analyst - Knowledge Management↗ Team.Blue GlobalBarcelona, CT, ES 1mo Shape the knowledge foundation and integrations for AI-powered customer care by translating business needs into technical requirements and analyzing data flows.
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Manager, Customer Experience Design↗ Flock SafetyRemote $100k–$100k1mo Lead the Customer Experience (CX) Design practice to align multi-channel support journeys (self-service, AI, digital, voice, email) into cohesive, scalable experiences.
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CX Workforce Management Manager - Melio XeroUK: Manchester (Landmark, St Peter's Square, 1 Oxford St) 1mo Lead global Customer Experience workforce strategy, including capacity planning, forecasting, scheduling, and real-time management for omni-channel contact centers.
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Technical Lead - Five9↗ TELUS DigitalRemote $145k–$145k1mo Senior technical leader responsible for designing, configuring, and delivering Five9 Intelligent CX solutions for customer experience platforms.
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Engagement Manager New↗
Observe.AIKA, IN
1mo
Lead end-to-end deployment of VoiceAI and ChatAI agents for enterprise customers, managing strategy, execution, and long-term value realization.
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OpenText Exstream - Senior Developer↗ CognizantKA, IN 1mo Designing, developing, and leading projects for OpenText Exstream Customer Communications Management (CCM) solutions, focusing on end-to-end architecture and communication server configuration.
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IVR Developer with Amazon Connect↗ Rpa Infotech IndiaRemote $114k–$114k1mo Design, develop, deploy, and support Amazon Connect–based IVR solutions, focusing on contact flows and serverless services.
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?Staff Customer Engineer - Iberia and FIME↗ Madrid, MD, ES 1mo Provide white-glove, deeply technical, and highly strategic support to Aircall's most valuable strategic and enterprise customers, driving value from the very first day.
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Solutions Engineer, Fluentstream↗ OomaSunnyvale, CA, US 1mo Guide customers through the technical and product-facing side of the FluentStream journey by running live demos, supporting product adoption, and facilitating customer-facing webinars.
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Principal Manager (MXD)↗ Ssg Skillsfuture Singapore AgencyPaya Lebar, S00, SG 1mo Lead Customer Experience Quality Assurance, Training, Knowledge Management, and Digital Channel Development for the Skills and Workforce Development Agency (SWDA), overseeing an outsourced contact centre and evolving digital service channels.
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Solution Engineer InfobipRemote 1mo Design, demonstrate, and implement enterprise-level SaaS, chatbot, conversational AI, and CPaaS solutions for clients.
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Conversational AI Engineer↗ Prodapt SolutionsRemote 1mo Designing, integrating, and supporting chatbot and IVR solutions to enable autonomous operations in contact-center environments.
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Support Content and Knowlege PM↗ NutanixKA, IN 1mo Lead the evolution of technical content and knowledge programs to empower support teams and drive self-service.
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