Contact Center Technology
1,105 open positions
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Implementation Engineer↗ KlevaBuenos Aires, B, AR 28d Implement technical onboarding for new clients by configuring AI agents, integrating client data via APIs, and ensuring successful campaign launches within 15 days.
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Analista Jr. de Channels Strategy (IA & Sustentação)↗ EquifaxBarueri, SP, BR 28d Junior analyst supporting customer and agent journeys via Salesforce, Chatbots, URA, and AI, bridging business and IT to prioritize high-impact automations.
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Director, Delivery CX AI↗ TelusRemote 28d Lead delivery of Contact Center as a Service (CCaaS) platforms, conversational and agentic AI, agent assist, and CX intelligence for client executives.
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Applied Product Manager LightfieldHQ: San Francisco 28d Drive customer activation, uncover business problems, and translate customer needs into product roadmap decisions for a CRM AI platform.
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Manager / Assistant Manager (Contact Centre Operations & Planning), ServiceSG↗ Public Service Division (singapore)Singapore, Singapore 28d Manage the execution of the concept of operations for the Whole-of-Government (WOG) Resilience Community, operationalizing the Core Central Contact Centre Tech Stack (C4TS) across satellite contact centres, driving AI adoption, and maintaining crisis…
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Associate Product Owner - IVR (Remote)↗ BMO Financial GroupRemote $70k28d Lead and support the Interactive Voice Response (IVR) platform within Virtual Connect, driving the migration to Amazon Connect and delivering feature enhancements for customer and employee experience.
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Global IT Platform Engineer Manager↗ Boston Consulting GroupHR, IN 28d Lead the rollout and maintenance of Smart Booking platforms and digital products for BCG offices worldwide, ensuring alignment with market trends and business needs.
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Customer Experience Team Lead↗ BoldRemote 28d Lead a senior customer service team to optimize processes, ensure KPI/OKR compliance, and drive product improvements based on customer insights.
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Customer Success Management/ Operations (w/m/d) Azadivine GmbHMünchen, BAYERN 28d Building and scaling Customer Success and Operations to help customers feel better in their skin through medical skincare products.
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Director, Delivery CX AI Telus-DigitalRemote 28d Lead delivery of Contact Center as a Service (CCaaS) platforms, conversational and agentic AI, agent assist, and CX intelligence for client executives.
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Lead Product Manager (Digital Experience) 1↗ OpenTextMississauga, ON, CA $118k28d Shape strategy, roadmap, and market success for integrated Experience Cloud capabilities (communications, messaging, digital experience, analytics, AI-enabled client engagement) to drive growth of enterprise SaaS solutions.
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Director, Product Management - Voice AI & Speech Experience GenesysNorth Carolina, USA 28d Define and execute the product strategy for Genesys Cloud's AI voice technology portfolio, serving enterprise customers by designing authentic, brand-aligned voice experiences.
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Genesys & google CX Agent Studio Engineer (m/w/d) "MwM" SIGNAL IDUNA Krankenversicherung a. G.Dortmund, NORDRHEIN_WESTFALEN 28d Implementing the next-generation SIGNAL IDUNA voice portal using Genesys CCaaS and Google CX Agent Studio, integrating cloud-based CCAI platforms, and designing connectors to legacy systems.
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Support & AI Experience Coordinator (m/w/d) ZMI GmbHRemote 28d Coordinate and optimize a customer support team augmented by AI assistants, focusing on process improvement, knowledge management, and customer experience analysis.
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Senior Business Analyst ID95136↗ AgileEngineRemote 28d Configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.
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Customer Care Manager T2Collingwood, Victoria 28d Lead multi-channel customer care (email, chat, social, phone) for a global tea retailer, driving service quality, automation, and turning support interactions into sales opportunities.
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Customer Advocacy Manager GleanworkMountain View, CA (HQ) $139k28d Build a world-class customer advocacy engine by managing reference requests, producing customer stories, coordinating speakers for events, and driving reviews and social proof.
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Senior Manager, Service Operations & Excellence (Member Care) CLEARNYHQ $145k28d Own and optimize the systems, workflows, and digital tools powering CLEAR's Member Care organization to reduce friction and improve agent efficiency.
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Senior CCaaS Engineer (Google CCAIP) MiratechRemote 28d Build and configure client voice contact centers on Google Cloud Contact Center AI Platform (CCAIP), including DTMF IVR menus, call flows, and routing logic.
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Senior Program Manager PasionaBarcelona 29d Leading a strategic program to migrate and implement Genesys Cloud CX for international contact centers, ensuring controlled migration, business adoption, and operational continuity.
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Associate Solutions Engineer - Mixed Industries (West)↗ TalkdeskPhoenix, AZ, US $124k29d Early-career technical sales role supporting customer discovery, product demonstrations, and consultative selling to help customers modernize contact center operations and accelerate business outcomes using AI and cloud technology.
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Relationship-Manager/in fonio GmbHWien,Neubau, WIEN €47k–€70k29d Primary point of contact for Polish SMB customers to ensure success, satisfaction, and retention end-to-end.
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Junior Customer Success Manager (DACH) FonioVienna €50k–€55k29d Onboard new German-speaking SMBs to an AI voice agent platform, configuring the assistant, testing integrations, and ensuring live deployment.
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Developer Genesys Cloud↗ MinsaitMadrid, Community of Madrid, Spain 29d Technical Consultant for Genesys Cloud CX, managing and operating the Contact Center platform to ensure service availability and stability.
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Project Manager Agentic Contact Center (m/w/d) / 45838 BSH Hausgeräte GmbHMünchen, BAYERN 29d Leading the end-to-end development and scaling of an Agentic Contact Center approach, translating customer service requirements into AI use cases and integrating new AI capabilities into existing processes.
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Manager, Product Support↗ AvalaraMH, IN 29d Lead and scale a global technical support organization, optimizing operations, driving AI/automation adoption, and ensuring exceptional customer experience.
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AI Customer Assurance Engineer / AI Product Support Engineer↗ Cloud DestinationsRemote 29d Deliver accurate, timely responses to customer information requests and train/refine AI tools to improve service delivery.
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Technical Account Manager ZowieWarsaw, Poland 29d Technical Account Manager who builds and customizes AI agents to deliver customer experiences for enterprise brands, bridging business needs with technical solutions.
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Digital Customer Success Specialist CiscoRTP, North Carolina, US $98k29d Design, build, manage, and optimize digital customer lifecycle adoption journeys to drive product adoption, value realization, and renewals for Cisco's CX Networking, Data Center, and Security portfolios.
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Community Manager PetSmartPhoenix, Arizona 29d Own operational execution, store readiness, and the Voice of the Customer (VoC) program to improve customer satisfaction, loyalty, and sales growth.
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Solutions Architect f/m/d ApaleoRemote 1mo Technical voice for strategic hospitality customers, designing AI agent solutions and proving technical fit for complex deals.
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Field CTO - EMEA QualtricsLondon 1mo Bridge Qualtrics' product vision, customer strategy, field execution, and market innovation for enterprise clients in EMEA.
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Manager, Support Tooling and Infrastructure AdyenAmsterdam 1mo Lead the Customer Support Infrastructure team to design, build, and evolve systems powering global customer support operations.
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Program Manager, AI Agent & Support Automation↗ BullhornRemote, US $150k1mo Own and tune Sophia, Bullhorn Support's customer-facing self-service AI agent (Salesforce Agentforce) to drive case deflection while maintaining excellent customer experience.
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IT Customer Success Manager (m/w/d) für unsere KI-Plattform CWO GmbHRemote 1mo Onboarding and ongoing support for customers using a generative AI platform to process documents and decisions in mid-sized enterprises.
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Asst. Manager / Manager - Contact Centre↗ Persol ApacSingapore, Singapore 1mo Lead the digital transformation of a contact centre by developing strategies, managing product roadmaps, and overseeing digital system performance.
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Implementation Services Consultant with French or German ZendeskDublin, Ireland 1mo Design, implement, and optimize Zendesk resolution platforms for enterprise customers to drive adoption and operational efficiency.
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Product Engineer - ElevenCreative Enterprise ElevenLabsRemote 1mo Seed a dedicated enterprise engineering team to make ElevenCreative work for biggest customers, unblock enterprise deals, and decide between bespoke integrations or product improvements.
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Lead Analyst↗ DentsuMH, IN 1mo Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients, acting as a trusted advisor.
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Associate Product Manager, Humanitarian Services Contact Center and Operations Platforms↗ American Red CrossRemote 1mo Own and evolve the 24/7 Contact Center platform (AWS Amazon Connect, IVR) to deliver AI-enabled service delivery, workforce productivity, and real-time operational insight for disaster relief, SAF Hero Care, and fundraising operations.
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Genesys Systems Engineer↗ Forward FinancingRemote CA$105k1mo Support and maintain the Genesys contact center platform, optimizing routing, IVR, and omnichannel workflows for voice, SMS, and email.
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VoIP Engineer↗ Aptive EnvironmentalRemote $155k1mo Own the end-to-end design, stability, and roadmap of the enterprise contact center telephony platform, integrating Genesys Cloud, Twilio, and AI tools to drive automation and routing.
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Technical Implementation Specialist – Website, SEO, AI, CRM & Client Onboarding↗ MorejobsRemote 1mo Remote independent contractor responsible for building, configuring, and onboarding new clients into a SaaS platform (MoreJobs.ai) that provides websites, CRM, and AI automation tools for home-service businesses.
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Lead Analyst DentsuaegisDGS India - Mumbai - Thane Ashar IT Park 1mo Lead end-to-end implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients, managing engagements from requirements to post-launch support.
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