Software Engineer
Core
Manage Cisco's global Devices beta program to drive field quality insights and strengthen engagement with the customer and partner community.
Role type
Senior Product Operations / Beta Program Manager
Builds
Customer beta programs, engagement channels (newsletters, webinars, portal), and field quality monitoring tools
Domain
Collaboration technology (video conferencing, IP telephony) and customer experience
Deliverable
product features
Required skills
beta program management, community engagement, product launch coordination, feedback analysis, metrics reporting, quality monitoring, AI tooling development
Preferred skills
stakeholder communication, process improvement, proactive task management
Technologies
AI-based tooling, beta portals, metrics/reporting tools
Responsibilities
Build and maintain a diverse beta community; drive community engagement via direct interactions and digital channels; collaborate with Product and Engineering on product launches; facilitate beta testing and gather structured feedback; partner with internal teams to act on insights; develop field quality monitoring metrics and tools.
Seniority
Senior, hands-on IC
