Global Technical Support
657 open positions
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Technical Support Engineer II Dish-NetworkEnglewood, Colorado $63k–$63k1mo Solves high-tier escalation issues by diagnosing root causes across hardware, software, and networking systems for commercial video and internet platforms.
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Senior Support Analyst CartaSandy 1mo Provide best-in-class customer service and technical support for private equity backed companies and firms using the Carta platform, focusing on cap table management and equity compensation needs.
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Customer Support Representative, Tier 1 DialpadRemote 1mo Tier 1 Customer Support Representative resolving technical issues for Dialpad's AI platform across voice and digital channels.
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Cloud Support Engineer AlphaSenseRemote - United States $111k–$111k1mo Second-line technical support engineer for SaaS and private cloud environments, diagnosing and resolving customer issues while collaborating with R&D and frontline support.
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Technical Support Engineer (PAM) SaviyntBengaluru 1mo Keep the Saviynt PAM platform reliable, performant, and debuggable by owning underlying infrastructure and driving structured incident response for privileged sessions and access requests.
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Azure Cloud Customer Experience Engineer 2 MicrosoftAustralia, New South Wales, Sydney 1mo Acts as a technical bridge between engineering and customers to resolve complex escalations, analyze product defects via telemetry, and drive feature improvements based on customer feedback.
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Lead Engineer - UK RackspaceUK-Hayes-Hyde Park Hayes $61k–$61k1mo Provide hands-on technical support and consultative architecture reviews for customers hosting critical websites on Rackspace's platform.
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Principal, Support Engineer IngrammicroSydney Office 1mo Senior technical expert driving rapid resolution of complex customer issues for a global IT distributor's platform.
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?CUSTOMER SUPPORT ENGINEER (M/W/D) Remote 1mo Asynchronous, ticket-based support engineer for modern SaaS and cloud infrastructures, focusing on complex diagnostics, process standardization, and self-service knowledge management.
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Front Line Support Engineer - East Coast FireblocksUnited States $90k–$90k1mo First-line technical support for Fireblocks' SaaS platform, resolving complex customer issues in real-time to ensure successful digital asset management.
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Technical Support Engineer SynnexReston Virginia $75k–$85k1mo Deliver quality software support and resolve complex system-level issues for Apptium products, ensuring high customer satisfaction and timely resolution.
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Senior Technical Support Engineer SnykRemote 1mo Senior technical escalation point for complex customer issues, diagnosing root causes in Snyk's codebase and coordinating with Engineering/R&D to resolve bugs.
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Technical Support Engineer ItronUnited States of America, Illinois, Chicago 1mo Senior leader responsible for delivering exceptional technical support for Locusview SaaS solutions, acting as a primary escalation resource while driving team development and cross-functional collaboration.
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Technical Support Engineer - Cloud (Remote, GBR) CrowdstrikeRemote 1mo Resolve complex customer technical issues for CrowdStrike's AI-native cybersecurity platform via remote access, phone, and chat, acting as a liaison between customers and internal engineering teams.
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Customer Support Associate AutodeskAMER - United States - Georgia - Atlanta - Peachtree St NW $39k–$39k1mo Provide technical support and troubleshooting for Autodesk's cloud-based construction software via live chat, email, and phone to help customers with product usage, onboarding, and account setup.
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Senior Technical Support Engineer - Spanish GomotivePakistan 1mo Bilingual technical support engineer diagnosing and resolving software issues for fleet management SaaS customers.
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Technical Support Engineer BranchmetricsRemote $60k–$90k1mo Primary technical force for customer success, managing incoming requests and providing expert assistance to developers and marketers using Branch's SDK, analytics, and attribution solutions.
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Senior Software Engineer, Enterprise Engineering AmplitudeSan Francisco 1mo Senior Enterprise Engineer serving as the primary technical point of contact for key customer accounts, owning the full lifecycle of technical issues from diagnosis to resolution.
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Senior Technical Support Speciallist AirslateManila 1mo Handle complex web support cases for enterprise and sales-assisted accounts, lead client calls, and troubleshoot technical issues for the SignNow platform.
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Customer Success Engineer LogicMonitorPune, India 1mo Drive product adoption, retention, and growth for enterprise customers of an AI-first hybrid observability platform by resolving technical issues, providing training, and acting as a trusted advisor.
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Sr Support Engineer 2 - BY WMS/ JDA Warehouse Management JdaBangalore 1mo Senior Support Engineer providing end-to-end technical support and issue resolution for Blue Yonder's global supply chain software solutions.
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Technical Services Engineer Representative PurestorageOffice - India (Bangalore - 1 Sobha) 1mo Troubleshoot and resolve customer technical issues for enterprise storage products, performing hardware/software upgrades and RMA dispatch.
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Technical Solutions Engineer Teads1Toronto $70k–$70k1mo Second-tier technical support engineer resolving escalated platform-level issues for ad tech clients.
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Senior Support Engineer GitLabRemote 1mo Senior Support Engineer bridging Support and Engineering to troubleshoot complex GitLab issues, contribute code fixes, and improve documentation.
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Senior Staff Customer Sustainment Engineer (R5502) ShieldaiSan Diego, California 1mo Own Tier 1 customer support and incident coordination for Hivemind autonomy software, gathering evidence to resolve mission interruptions and translate operational context into technical problems.
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Technical Support Engineer, Malaysia CohesityMalaysia - Remote 1mo Senior technical support engineer resolving complex storage, networking, and virtualization issues for enterprise customers using AI-powered data security tools.
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Technical Escalations Agent ClioDublin, IE $49k–$49k1mo Resolve complex technical escalations for Clio's SaaS platform, acting as a bridge between Support, Customer Success, and Product teams to improve product reliability and customer outcomes.
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Product Support Engineer KyndrylUSA $73k–$73k1mo Advanced troubleshooting and root-cause analysis for complex software, embedded systems, and cloud platforms, serving customers and cross-functional teams.
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Technical Support Engineer AvevaHouston, Texas, United States of America $57k–$57k1mo Resolve complex technical issues for industrial customers remotely and on-site while mentoring peers and leading technical escalations.
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Technical Support Engineer I - Mexico SamsaraRemote 1mo Provide Tier 2 technical support for Samsara's IoT hardware and software solutions, resolving complex customer issues and improving self-serviceability.
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Software Support & Sustaining Engineer↗ Helmerich & Payne, Inc.Tulsa, OK, US 1mo Primary technical liaison supporting production software for oil and gas drilling automation, troubleshooting customer issues, and driving root cause resolution.
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Senior Technical Customer Support Engineer - Australia ClickHouseRemote 1mo Provide first-line technical support and guidance to ClickHouse users, customers, and prospects via chat, calls, Slack, and meetings, while developing shared solutions and documentation.
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Technical Lead↗ ThalesChangi, S00, SG 1mo Provide post-sales technical support, troubleshooting, and escalation management for complex authentication and encryption products.
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Level 2 Product Support Engineer↗ 3pillar GlobalRemote 1mo Investigate, triage, and resolve complex technical issues for enterprise AI and ad tech platforms; analyze logs and databases to diagnose root causes; act as a liaison between customers and engineering teams.
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Technical Account Manager↗ Super Micro Computer, Inc.40, TH 1mo Manage technical support and service solutions for a single large enterprise customer, acting as the escalation point for engineering and field teams.
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Support Engineer - AI-Driven (Argentina)↗ TangibleRemote 1mo Support an AI-native fintech SaaS platform providing liquidity solutions to private-market LPs and GPs by bridging client communication with engineering teams.
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Associate Cloud Support Engineer (Chat Process - Night Shift)↗ AkamaiRemote 1mo Provide technical support for Akamai's Web Performance, Media, Security, and Compute products to global enterprise customers via ticketing, email, and online calls.
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Technical Support Engineer, Triage & Discovery AlloyAlloy New York $75k–$75k1mo Front-line technical support engineer responsible for triaging incoming cases, leading customer discovery calls, and resolving straightforward implementation tasks for an AI-powered identity and fraud prevention platform.
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Technical Support Engineer II CoreWeaveJapan $6000k–$6000k1mo Provide technical support for Weights & Biases' AI platform, resolving user issues via email, chat, and forums while collaborating with engineering to improve product features.
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Solutions Engineer - Bugsnag↗ SmartBearKA, IN 1mo Support enterprise customers in adopting BugSnag to improve application stability and software quality by providing technical guidance, demonstrations, and troubleshooting.
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Sr. Technical Support Engineer (Cortex XSIAM)↗ Palo Alto NetworksSanta Clara, CA, US $103k–$103k1mo Senior Technical Support Engineer resolving complex post-sales issues for Palo Alto Networks' Cortex XSIAM platform.
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Technical Support Manager↗ CumminsEdmonton, AB, CA 1mo Manages technical support and training activities to support sales of industrial applications, specifically mining, Oil & Gas, and industrial HMLD engines.
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Associate Solutions Engineer | Healthcare EliseAINew York City $100k–$100k1mo Subject matter expert solving customer issues and answering questions for EliseAI's AI agents in housing and healthcare workflows.
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Apprentice - Customer Support↗ SymphonyaiKA, IN 1mo Apprentice-level customer support role for enterprise AI solutions, focusing on troubleshooting, ticket management, and data analysis for retail and manufacturing clients.
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Founding Customer Support Engineer ComstructMunich 1mo Own end-to-end support for construction customers' integrations, debug technical issues across APIs and data flows, and act as the voice of the customer to prioritize product improvements.
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Operations Advisor - Advanced ExxonMobilPort Moresby, PG 1mo Provides specialized technical expertise to support daily operational activities and resolve complex issues for ExxonMobil's Upstream, Product Solutions, and Low Carbon Solutions businesses.
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