Technical Support Engineer
Core
Technical Support Engineer for an AI-powered sales co-pilot platform, handling end-to-end onboarding, troubleshooting, and customer IT integration.
Role type
Senior IC Technical Support Engineer (B2B SaaS)
Builds
AI-driven applications powered by large language models and real-time decision-making
Domain
AI / SaaS / Enterprise IT
Deliverable
client delivery
Required skills
SSO and identity provider management (Okta, Microsoft Entra ID), MDM and VPN configuration, Mac and Windows troubleshooting, CRM administration and integrations (Salesforce, HubSpot), structured debugging, customer communication in English
Preferred skills
Google Workspace or Microsoft 365 admin, enterprise security review processes, basic scripting or log analysis, startup experience
Technologies
Okta, Microsoft Entra ID, Salesforce, HubSpot, Google Workspace, Microsoft 365, MDM, VPN
Responsibilities
Own incoming technical issues end to end, resolve issues directly or debug using internal tools, act as a filter before R&D to distinguish user error from bugs, coach users through product gaps, confirm and report bugs with reproduction steps, own technical onboarding of new pilots, work with customer IT to set up SSO and identity access, handle desktop app rollout on Mac and Windows, own CRM connection and onboarding, lead onboarding meetings and train customer IT teams, troubleshoot onboarding blockers, drive follow-ups with stakeholders.