Support Engineering Intern (AI & Automation Focus)

AMERInternship2026-10-08 → 2026-11-10

Core

Support Engineering Intern investigating technical issues, reproducing problems in lab environments, and assisting customers with product deployment and configuration for critical infrastructure cybersecurity.

Role type

Support Engineering Intern (Level 1)

Builds

Lab environments for issue reproduction; knowledge base articles and troubleshooting guides.

Domain

Cybersecurity (IT/OT/ICS)

Deliverable

dashboards & analysis

Required skills

Linux/Windows navigation, log analysis, TCP/IP/DNS/firewall basics, analytical problem solving, written/verbal English

Preferred skills

Python/Bash/PowerShell scripting, AI tool usage (LLMs), ticketing systems (Jira/Zendesk), cloud platforms (AWS/Azure/GCP), cybersecurity concepts

Technologies

Linux, Windows, Python, Bash, PowerShell, Jira, Zendesk, ServiceNow, AWS, Azure, Google Cloud, LLMs

Responsibilities

Investigate and diagnose reported technical issues; reproduce problems in lab environments; search internal knowledge systems for solutions; write and update knowledge base articles; communicate with customers via email/chat/ticketing tools.

Seniority

Intern

About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.