Technical Support Engineer (L1)

TaiwanFull-time2026-10-11 → 2026-10-13

On-site · Taiwan

Core

L1 Technical Support Engineer providing real-time troubleshooting, ticket management, and product assistance for public and private sector organizations.

Role type

L1 Technical Support Engineer

Builds

Customer support operations and knowledge base documentation

Domain

Cybersecurity / IT Infrastructure

Deliverable

client delivery

Required skills

ticketing systems, Windows, Linux, networking concepts, problem-solving, English, Mandarin

Preferred skills

cloud computing, cybersecurity concepts, containerized environments, scripting

Technologies

Jira, Service Cloud, Zendesk, ServiceNow, AWS, Azure, Google Cloud, Docker, Kubernetes, Python, Bash, PowerShell

Responsibilities

Monitor and manage support ticket queues; investigate and diagnose technical issues; assist with product installation and configuration; maintain knowledge base articles; escalate complex issues to senior teams.

Seniority

Junior, entry-level IC

About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.