Support Engineer

Ciudad de México, DIF, mxFull-time2026-10-07 → 2026-11-10

Core

Provide high-quality technical support for internal and external users of production systems in a multi-tenant, cloud-based environment, ensuring SLA compliance and 24x7 coverage.

Role type

L2 Technology Support Engineer

Builds

Operational stability and optimized technical processes for production systems

Domain

Data Analytics / Consumer Intelligence / Cloud Infrastructure

Deliverable

client delivery

Required skills

Incident and Problem management, Root cause analysis, SQL (Oracle/MS/Snowflake), Unix, Python basics, Azure basics, Monitoring & Observability, Production deployment, Server/DB patching, Firewall management, ITIL processes, ServiceNow/JIRA

Preferred skills

Knowledge of multi-tenant cloud environments, Experience with automated technical solutions

Technologies

Oracle, Microsoft SQL, Snowflake, Unix, Python, Azure, ServiceNow, JIRA, Google tools

Responsibilities

Manage service requests and incidents across severity levels, Perform end-to-end analysis on high-impact incidents, Maintain knowledge base and runbooks, Escalate urgent issues, Participate in rotational weekend shifts for 24x7 coverage, Liaise with engineering teams for fixes

Seniority

Mid-level (3+ years experience)

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help retailers around the world understand what’s happening now, what’s happening next, and how to best act on this knowled