Manager, Technical Engineering
Core
Lead a team of technical support specialists to resolve complex engineering issues, debug code/APIs, and drive operational health for ActiveCampaign customers.
Role type
Senior IC manager (technical support engineering)
Builds
Customer support operations, internal automation tools, and AI prototypes
Domain
SaaS / Customer Experience / Technical Support
Required skills
Python, JavaScript/TypeScript, SQL, API debugging, root-cause analysis, team leadership, operational metrics management, AI tooling evaluation
Preferred skills
Experience with Zendesk, Jira, Looker, LLM/API tooling, cross-functional partnership with Product/Engineering
Technologies
Python, JavaScript, SQL, Zendesk, Jira, Looker, LLMs
Responsibilities
Debug complex issues at code/API/architecture level; Lead and mentor a growing team of technical reps; Drive queue and operational health using ticketing tools; Own team performance and resolution quality metrics; Manage critical escalations directly; Partner cross-functionally with Product and Engineering; Deliver actionable reporting via dashboards; Drive AI optimization and internal tooling
Seniority
Manager, hands-on IC with people management
