Customer Support Engineer - London
Core
Technical expert handling post-sales escalations, daily operations, and field services for enterprise data infrastructure and AI workloads.
Role type
Senior Customer Support Engineer (Infrastructure/Storage)
Builds
Enterprise data platform for AI training/inference, file protocols, object storage, and high-performance computing
Domain
Enterprise IT infrastructure, storage, networking, and AI data management (via careerplan.io/jobs/43-001-AA-377-customer-support-engineer-london-at-vast-data)
Required skills
Linux system administration, network configuration and troubleshooting, bash scripting, enterprise storage solutions, file systems, scale-out NAS
Preferred skills
S3 protocols, high-performance computing, hardware management, complex storage solutions
Technologies
Linux, bash, S3, NAS
Responsibilities
Respond to and resolve technical support issues hands-on or escalate, perform field services (installations, upgrades, break-fix), consult pre-sales teams, partner with engineering to solve technical problems, manage feature requests and bugs, advocate for account priorities, guide account teams on technical status
Seniority
Senior, hands-on IC
