Global Technical Support
861 open positions
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Product Solution Engineer↗ HighLevelRemote 18d Bridge the gap between development and support teams to resolve complex customer technical issues and improve product quality.
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Engineer I Technical Services CopelandQuezon City, Manila, Philippines 18d Provide interactive customer care and technical solutions via phone, email, and chat for Refrigeration Monitoring of Reefers and Cargo shipments, including troubleshooting, device management, and case creation.
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Product Support Specialist DatasiteSWE - Stockholm Valu8, SE 18d Handle front-line inquiries and complex escalations for a private market dealmaking platform, bridging the gap between end users and internal teams to ensure seamless customer experiences.
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Associate Customer Engineer ReltioRemote $61k–$114k18d Provide expert technical support and resolve complex issues for high-value enterprise customers using Reltio's AI-powered data unification and MDM platform.
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Technical Support Specialist
BrazeSao Paulo
18d
Trusted product expert and primary point of contact for inbound technical questions, diagnosing and fixing issues, and guiding best practices for the Braze customer engagement platform.
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Technical Support Expert 2 TwilioRemote 18d Provide technical support for Twilio's Email platform to customers via phone, email, chat, and social media, resolving complex issues and mentoring team members.
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Technical Support Specialist FullpathRemote $55k–$65k19d Provide high-quality technical support and troubleshooting for Fullpath's SaaS customers via phone, email, and chat, acting as a liaison between clients and engineering.
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Technical Services Engineer(Shift: Monday - Friday 12:00 PM - 9:00 PM MDT) PurestorageOffice - Lehi $82k–$123k19d Frontline Technical Support Engineer ensuring exceptional customer experience with FlashArray storage products by resolving complex hardware, software, and environmental issues.
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Customer Engineer NexlaRemote 19d Technical bridge between customers and engineering teams, owning end-to-end resolution of pipeline breaks and data connectivity issues for enterprise AI agents.
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Technical Support & Enablement Specialist (m/f/d) Heartbeat AI GmbHRemote 19d Enable internal branch and market teams across 7 markets by diagnosing system issues, building automations, and improving support workflows for the virtual power plant platform.
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L1 Support Engineer JwpNorth Macedonia 19d Initial point of contact for customers and content viewers, performing proactive and reactive monitoring of platform services, infrastructure, and video streams to resolve technical issues.
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Support Engineer (Bangkok Based) AppsFlyerBangkok 19d End-to-end ownership of customer technical issues, SDK implementation troubleshooting, and feedback loop with Engineering to fix bugs and update knowledge base.
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Technical Support Engineer LogicMonitorPune, India 19d Front-line technical support contact for LogicMonitor's AI-first hybrid observability platform, resolving customer issues across on-premises, cloud, and edge environments.
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Technical Support Engineer II SamsaraBengaluru - BLR1 19d Provide Tier 2 technical support for Samsara's IoT hardware and software solutions, resolving complex customer issues and improving support processes.
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Junior Software Support Analyst↗ FujitsuMontréal, QC, CA 19d Provides Level 3 software support for Fujitsu edge, mobile, and cloud solutions, interacting directly with customers to troubleshoot, deploy, and maintain systems.
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Field Engineer (Customer Service) MotorolasolutionsKuala Lumpur, Malaysia 19d Provide remote and on-site support for deployed public safety systems, perform incident response and root cause analysis, and optimize processes using automation and data analytics.
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Customer Support Engineer StarburstRemote - US $95k–$125k19d Support enterprise customers (SEP/Galaxy) with technical inquiries regarding configuration, security, integration, and cluster issues for distributed data platforms.
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Product Support Engineer - APAC AshbyAustralia, Japan, New Zealand, Singapore, South Korea 19d Technical escalation point between frontline Support and Product Engineering, resolving complex issues involving integrations, APIs, data, and workflows without writing code fixes.
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Customer Support Engineer VercelRemote 19d Resolve technical issues for customers using Vercel products, engineer solutions to root causes, and improve internal tooling and documentation.
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Technical Success Specialist, (Full-time, Remote) FreshprintsRemote 20d Act as the primary internal escalation point for complex, multi-part customer issues, driving efficient implementation and product engagement from onboarding to adoption while investigating root causes for technical problems.
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Product Support Specialist AnthropicSydney, Australia 20d First Sydney-based Product Support Specialist to serve as a champion of the support brand, responding to and investigating user needs for Anthropic's AI products.
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Professional Services Subject Matter Expert TaboolaBangkok, Thailand 20d Lead technical escalation and management for complex advertiser support issues, acting as the highest level of expertise within the professional services tech solutions group.
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Technical Customer Support Manager WorkizSan Diego, United States $85k–$95k20d Technical owner and commercial owner of a book of business, handling escalated issues, renewals, and expansions for field service SaaS accounts.
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Cloud Support Engineer - Japanese Speaking SnowflakeCA-Ontario-Toronto 20d Manage customer cases and ensure platform stability for Snowflake's data cloud platform, leveraging AI tools to accelerate troubleshooting and reduce time to resolution.
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Escalation Manager - Technical Support↗ ThalesRemote CA$132k–CA$181k20d Manage technical support escalations for high-value customer accounts, acting as the primary voice of the customer to ensure optimal performance and resolve critical disruptions.
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Senior , Applications Analyst↗ Schneider ElectricKA, IN 20d Provide technical support and troubleshooting for web applications to internal teams and external clients.
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Onboarding Engineer - Client Technical Support | Telematics TeltonikaMunich, Bavaria, Germany 20d Onboarding Engineer providing technical support and integration assistance for GPS tracking and IoT solutions during the sales and early implementation phases.
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Product Support Specialist, APAC LinearRemote 20d Support customers in end-to-end engagement, troubleshoot technical issues, and surface feedback to inform product choices.
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Global Support L2 Agent OutSystemsUS - Remote 20d Troubleshoot complex platform issues, identify system bottlenecks, and provide practical fixes for customers using logging and root-cause analysis.
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Technical CX Specialist, EMEA HarveyDublin 20d Frontline technical support for legal, tax, and finance professionals using Harvey's agentic AI platform, owning issues from first response to root cause.
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Support Analyst OneTrustUSA $59k–$78k21d Manage Level 2/3 technical support cases for the OneTrust Privacy platform, troubleshooting complex customer issues and collaborating with product teams.
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(Fluent English) T3 Support Engineer SupportYourAppRemote 21d Investigate and troubleshoot escalated backend, database, and cross-system integration issues; reproduce bugs across web, mobile, and API; analyze logs and metrics to identify root causes; implement low-risk fixes and maintain runbooks.
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Global Support Engineer I Komatsu-LtdUSA 21d Provide 24x7 emergency global support and serve as the first point of contact for level-3 escalations from regional support teams.
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(Senior) Customer Support Manager (m/w/d) OC fulfillment GmbHKöln, NORDRHEIN_WESTFALEN 21d Operate and scale the platform support function by managing 1st level dispatch, overseeing external service partners, and implementing AI tools to handle high ticket volumes.
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Senior Technical Support Engineer Dbsync-IncRemote 21d Provide L2/L3 technical support for Cloud Replication software and enterprise data integration solutions, managing enterprise customers and resolving complex connectivity, synchronization, and performance issues.
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DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbH: 1st und 2nd Level Support Mitarbeiter für Cloud-Services DRAKOS INDUSTRIAL SOFTWARE CONSULTING GmbHHanau, HESSEN 21d Providing 1st and 2nd level technical support for cloud services and APIs, analyzing and resolving customer issues to ensure system uptime and user satisfaction.
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Client Services & Technical Support Specialist - Days EventogyLondon, England, United Kingdom £38k–£42k21d Providing technical support and managed client services for a SaaS event management platform, handling incidents, building event websites, and running registrations for enterprise clients.
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Software Application Support Engineer, Retail Store Operations & Support AppleShanghai, China 21d Technical Support Engineer for Apple's global eCommerce platform (Online Store), focusing on triaging critical system issues, ensuring quick service restoration, and driving technical/process improvements.
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Tech Ops Intern (Web3) Pioneer-ServicesREMOTE 22d Support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows.
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Software Support Specialist↗ Salling Search Pte. Ltd.Geylang, S00, SG 22d Provide first and second-line technical support to global customers via email, ticketing system, and phone for a SaaS platform.
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Support Lead ZinierBangalore 22d Anchor technical support operations as the single point of contact for escalations, investigations, and support matters for a global SaaS platform serving deskless workers.
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Technical Support Engineer - Estimulaciones↗ Baker HughesVillahermosa, TAB, MX 22d Act as a technical reference for field operations, providing specialized support, driving complex problem resolution, and promoting best practices for stimulation operations.
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Support Engineer↗ MoEngage IncKA, IN 22d Investigating, troubleshooting, diagnosing, and resolving technical issues in a cloud/SaaS environment for customer-obsessed marketers and product owners.
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Technical Product Support Specialist XtremepushRemote 22d First-line expert technical support for Xtremepush customers in the Asia-Pacific region, troubleshooting platform issues and advising on campaign best practices.
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Customer Support Physicist- Boston Quantum MachinesBoston, United States 23d Provide end-to-end technical support for quantum computing control systems, troubleshooting hardware and software issues for global customers.
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