Sr Associate Paradox Technical Support Engineer
Core
Sr Associate Technical Support Engineer for Workday's Paradox platform, investigating, diagnosing, and delivering time-sensitive, business-critical solutions to customers globally.
Role type
Senior IC technical support engineer (SaaS platform)
Builds
Production support solutions for Paradox customer configurations and integrations
Domain
HR Tech / SaaS / Customer Support
Required skills
SQL query writing, API troubleshooting (RESTful), XML/JSON/CSV validation, JPath/JMESPath, SSO/security protocol configuration, AWS (Athena/S3), Datadog, Postman/Bruno, LLM observability tools
Preferred skills
Experience with Salesforce, Twilio, Sendgrid, Github, recruiting platforms, AI troubleshooting tools
Technologies
Paradox, AWS, Datadog, Postman, Bruno, JIRA, Visual Studio Code, SQL, XML, JSON, CSV, JPath, JMESPath, REST APIs, SSO, sFTP, SSH
Responsibilities
Troubleshoot complex account configurations, APIs, Job Feeds, and databases; Reproduce production issues and communicate workarounds; Write and execute SQL queries for data investigation; Perform mass updates via Public API; Configure client SSO, sFTP, and SSH security protocols; Partner with Product Managers and Development on code-level bug fixes; Triage service requests and determine correct routing; Maintain internal Technical Documentation.
Seniority
Senior, hands-on IC
