GTM Integration Specialist I
Core
Provide day-to-day support for a growing customer base, managing incidents and providing workflow recommendations to ensure customers can get the most out of the platform and its integrations.
Role type
Integration Support Specialist
Builds
Customer success and platform adoption for ZoomInfo's Go-To-Market Intelligence Platform
Domain
SaaS / Customer Success / CRM Integrations
Deliverable
client delivery
Required skills
Incident management, workflow recommendations, Salesforce troubleshooting (SOQL, Managed Packages), API interaction, DataDog, Jira, Snowflake, video conferencing applications
Preferred skills
Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics certifications
Responsibilities
Triage and manage escalations to engineering teams, document best practices for online support tools, capture and convey customer feedback internally, identify renewal risks and up-sell opportunities, educate customers on third-party product integrations
Seniority
Mid-level (2-6 years experience)
