Student Tier 1 Support Specialist
Core
First-line support for US field crews using AI-driven underground mapping sensors and field applications.
Role type
Tier 1 Support Specialist (Student)
Builds
Non-intrusive underground mapping solutions for utilities, transportation, and government sectors.
Domain
Geospatial technology, sensor fusion, and field robotics.
Deliverable
client delivery
Required skills
sensor diagnostics, data synchronization troubleshooting, user access management, log file analysis, networking basics, structured handover, runbook documentation
Preferred skills
Python, shell scripting, ticketing tools (Jira, PagerDuty), geospatial knowledge
Technologies
multi-sensor fusion, 3D imaging, field applications, web/mobile apps
Responsibilities
Diagnose and resolve sensor, data-sync, and login issues; escalate complex defects with logs; maintain case status updates; perform structured shift handovers; improve runbooks and knowledge base.
Seniority
Student (2nd/3rd year)