Technical Customer Support
Core
Technical customer support owner for QuickMail and Mailflow, focusing on deliverability, DNS, and campaign setup issues while driving product improvements.
Role type
Senior Technical Customer Support Owner
Builds
Cold email and LinkedIn outreach platform deliverability features
Domain
SaaS / Email Deliverability / Marketing Automation
Required skills
Technical troubleshooting, DNS/DKIM/SPF configuration, deliverability technology, critical thinking, process improvement, incident management, stakeholder communication
Preferred skills
LinkedIn outreach experience, agency setup knowledge, data analysis, AI model tuning
Technologies
Helpscout, Support Dashboard, Sidekiq, GitHub, Slack, Telegram, MonsterOps, Outline, MxToolbox, Postmark, Bento, TidyCal, Fathom, Visual Code, Claude
Responsibilities
Triage and resolve complex support tickets, perform system health checks, test new releases, manage fraud alerts, report bugs, captain red alerts, lead weekly team meetings, improve AI support agent, update documentation
Seniority
Senior, hands-on IC