Technical Support Engineer
Core
Provide technical support for Ndustrial's energy management software (Nsight) and ColdOS Sense LoRaWAN refrigeration monitoring hardware to customers in the cold chain and food industry.
Role type
Senior IC Technical Support Engineer (IoT/Hardware & Software)
Builds
Customer resolution for energy and temperature intelligence software and LoRaWAN gateway/sensor hardware
Domain
Cold chain logistics, food storage, energy management, IoT
Deliverable
client delivery
Required skills
LoRaWAN protocols, RF signal health analysis, Linux/SSH, networking fundamentals, SQL, CRM management, hardware troubleshooting, data auditing
Preferred skills
Hubspot, commercial refrigeration knowledge, food-safety compliance
Technologies
Nsight, ColdOS Sense, LoRaWAN, Linux, SQL, Hubspot
Responsibilities
Troubleshoot software and hardware issues via phone/email/chat, guide non-technical staff through diagnostics, escalate complex incidents, validate utility bill data, conduct data audits and QA checks, document interactions and resolutions.
Seniority
Mid-Senior, hands-on IC
