Support Engineer II - Ext, Partner Tech Engineering
Core
Support Engineer for Amazon Advertising API, troubleshooting technical issues, ensuring partner compliance, and building automation to improve developer experience.
Role type
Senior IC Support Engineer (API/Developer Experience)
Builds
Automated support tools, scripts, and processes to reduce operational overhead
Domain
Advertising technology, API integration, cloud infrastructure
Required skills
REST API debugging, SQL, automation framework development, root-cause analysis, technical writing, process design, stakeholder collaboration
Preferred skills
Distributed systems knowledge, web application development, programming languages (Java, C#, JavaScript, Python, Ruby, Perl), UNIX/Linux, AWS/cloud technologies, data analytics
Technologies
REST APIs, SQL, AWS, UNIX/Linux, Java, C#, JavaScript, Python, Ruby, Perl
Responsibilities
Troubleshoot and resolve complex API-related technical issues; write code samples and technical articles; audit partner behavior for compliance; lead root-cause analysis and drive architectural recommendations; mentor junior engineers; design end-to-end support workflows; analyze support trends to influence engineering roadmap; collaborate on incident communication and post-incident reviews.
Seniority
Senior, hands-on IC