Datafeed Solutions - Specialist
Core
Advanced technical support specialist resolving complex client issues, managing escalations, and serving as a subject matter expert for datafeed solutions and AI-enabled workflows.
Role type
Senior IC technical support specialist (datafeeds & AI)
Builds
Client enablement resources, troubleshooting guides, automation scripts, and knowledge management systems
Domain
Energy & Commodities data delivery, APIs, Cloud, AI/LLM integration
Deliverable
client delivery
Required skills
Advanced troubleshooting, root-cause analysis, API support (REST/HTTP/JSON), SQL, technical coaching, incident management, AI/LLM troubleshooting, MCP familiarity, global shift coordination
Preferred skills
Python, Cloud databases (Snowflake/Databricks/AWS), WebSocket support, Client implementation experience, Technical documentation creation, AIRD familiarity
Technologies
RESTful APIs, WebSocket, JSON, SQL, Snowflake, Databricks, AWS, LLMs, MCP, AIRD
Responsibilities
Serve as technical escalation point for analysts and clients; Diagnose and resolve issues involving APIs, authentication, entitlements, and cloud platforms; Manage incidents, migrations, and onboarding; Identify recurring issues and drive resolution; Provide technical coaching and training to analysts; Develop troubleshooting guides and client enablement materials; Monitor dataset usage and support client retention.
Seniority
Senior, hands-on IC with mentorship responsibilities
