CUSTOMER SERVICE MANAGEMENT (m/w/d)
Core
Manage complex customer issues independently, analyze problems to develop pragmatic solutions, and improve service/support processes for partners and E-mobility stakeholders.
Role type
Senior Customer Service Manager
Builds
IT solutions for electric mobility (charging networks, billing, operations)
Domain
Electric mobility / SaaS / Cloud technologies
Required skills
Independent problem-solving, process improvement, technical support, cross-functional coordination, ticket management, stakeholder communication
Preferred skills
Mobile network knowledge, Cloud technologies (Microsoft Azure), E-mobility domain expertise, SaaS platforms, digital platforms
Technologies
Microsoft Azure, charging network software, billing systems
Responsibilities
Handle complex customer inquiries via phone, email, and ticketing systems; coordinate solutions with sales, product management, and technical teams; identify and implement process improvements; provide expert technical and functional support to customers and partners
Seniority
Mid-Senior, hands-on IC