Premium Support Specialist

Bengaluru, KA, inFull-time2026-10-09 → 2026-11-10

Hybrid

Core

Provide Level 1 and Level 2 technical support for Nexthink products to premium customers, ensuring timely resolution and optimal performance.

Role type

Senior IC technical support specialist

Builds

Support resolution and customer success for digital employee experience software

Domain

IT Operations / Digital Employee Experience (DEX)

Deliverable

client delivery

Required skills

Technical troubleshooting, SQL, Windows/Mac OS, Linux basics, SaaS applications, Cloud technologies (Azure/AWS), Microservices, Kubernetes, Monitoring/observability systems (New Relic, PagerDuty, Datadog)

Preferred skills

None explicitly stated as preferred (listed as 'plus' in raw text, mapped to required skills for clarity or omitted if strict separation needed; here mapped to required as they are technical prerequisites)

Technologies

Nexthink, Jira, New Relic, PagerDuty, Datadog, Azure, AWS, Kubernetes

Responsibilities

Perform Level 1 and Level 2 support for product-related tickets, Reproduce problems and perform troubleshooting, Coordinate escalations with engineering teams, Create and follow up on Jira tickets, Maintain and enhance the knowledge base, Assess customer deployment for performance and availability

Seniority

Senior, hands-on IC

About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 off