API Support Engineer
Core
Trusted technical partner for developers integrating with the Asana platform, focusing on API troubleshooting, debugging, and integration challenges.
Role type
Senior Developer Support Engineer (API)
Builds
Reliable API integrations and developer workflows for customers
Domain
SaaS / Developer Tools / API Support
Deliverable
client delivery
Required skills
API debugging, REST API fundamentals, JavaScript/Python scripting, cross-functional collaboration, incident management, technical documentation
Preferred skills
OAuth concepts, Git, webhooks, Linux/Unix, technical writing, public speaking
Technologies
REST, HTTP, JSON, JavaScript, Python, Git, Linux, Slack, OAuth, Webhooks
Responsibilities
Debug and resolve complex API-related issues for customers; Triage and escalate critical bugs to R&D; Support developers via email, community forum, and live chat; Collaborate with engineering to influence API improvements; Update developer documentation; Review third-party app integrations for security compliance; Communicate API release updates and deprecation notices; Provide communication support during API incidents.
Seniority
Senior, hands-on IC
