Senior Customer Support Engineer
Core
Senior Technical Support Engineer resolving complex SaaS support tickets, replicating bugs, and mentoring junior engineers for Collibra's data governance platform.
Role type
Senior IC technical support engineer
Builds
Customer support resolution and knowledge base contributions for Collibra's data governance product
Domain
SaaS / Data Governance
Required skills
Linux troubleshooting, relational and non-relational databases (MySQL, PostgreSQL), Java, REST API, SSL/SSO/LDAP certificates, Kubernetes, Spark, Hadoop, AI tools (Claude, Gemini, ChatGPT, Copilot)
Preferred skills
SaaS environment experience, big data technologies
Technologies
Linux, MySQL, PostgreSQL, Java, REST API, Kubernetes, Spark, Hadoop, Zendesk, SSL, SSO, LDAP
Responsibilities
Managing customer communication and resolving support tickets within SLAs, assessing tickets for feature requests vs. bugs, replicating bugs, training and mentoring junior support engineers, coordinating ticket escalations, maintaining Zendesk records, contributing to knowledge base, participating in community discussions
Seniority
Senior, hands-on IC
