Associate Support Analyst
Core
Resolve complex technical issues for enterprise customers using Anaplan's AI-infused scenario planning platform.
Role type
Senior IC technical support analyst (Level 3)
Builds
Anaplan's scenario planning and analysis platform
Domain
SaaS / Business Intelligence / Data Analytics
Deliverable
client delivery
Required skills
technical troubleshooting, data analysis, system investigation, cross-functional collaboration, technical documentation, on-call support, product knowledge management
Preferred skills
SaaS platform experience, monitoring tools (Grafana), adaptability, global team collaboration
Technologies
Anaplan, Grafana, Excel
Responsibilities
Investigate and diagnose complex technical issues via support tickets; Collaborate with Engineering and Product teams to resolve system-level challenges; Raise and track product bugs; Lead release reviews and onboard new features; Provide 24/7 emergency support via on-call rota; Document investigations and share technical knowledge.