Staff Technical Support Engineer - Multiplatform & Cloud Security
Core
Provide responsive, high-quality technical assistance to enterprise and public sector customers by investigating and resolving technical issues across Linux, macOS, mobile, cloud, Kubernetes, networking, and security environments.
Role type
Senior Technical Support Engineer (Multiplatform & Cloud Security)
Builds
Customer trust and resolution for SentinelOne's AI-native security platform
Domain
Cybersecurity, Cloud Security, Endpoint Security
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, Linux/macOS/Windows administration, Cloud platforms/SaaS, Networking fundamentals, Security concepts, Crash dump analysis, Technical documentation, Customer communication, Scripting (PowerShell/Python/Bash), Endpoint/Server environment troubleshooting
Preferred skills
Cybersecurity certifications, Advanced scripting, Experience with specific SentinelOne products
Responsibilities
Provide customer support via phone, email, and chat; Troubleshoot deep technical issues and investigate crash dumps; Own customer cases from investigation to resolution; Gather technical information and logs to diagnose issues; Document troubleshooting activity and interactions; Collaborate with escalation specialists; Identify recurring issues and contribute to knowledge articles; Provide feedback on product usability and supportability
Seniority
Senior, hands-on IC
