Technical Product Support Engineer (Remote): AMER
Core
Troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products while building an AI-first support model with bots and automation.
Role type
Technical Product Support Engineer (AI-first support & automation)
Builds
Bots, automated workflows, and self-service resources for customer support
Domain
Telecommunications, Cloud Networking, AI/ML
Required skills
Networking fundamentals (DNS, routing, IP, HTTP/HTTPS), REST APIs, Linux terminal, Troubleshooting, English (fluent written & verbal)
Preferred skills
Scripting (Python, Bash), AI concepts (RAG, embeddings, prompt engineering), Workflow automation tools (n8n, Zapier)
Technologies
Postman, cURL, Wireshark, sngrep, Zendesk, Slack, GitHub, Metabase, Graylog, Jira, n8n, Zapier, OpenClaw
Responsibilities
Troubleshoot complex customer issues across networking, APIs, and communications products; Investigate issues using tools like Postman, cURL, Wireshark, and Linux terminal; Collaborate with customers, vendors, and engineering teams; Automate tasks by building bots and workflows; Document solutions and improve self-service resources
Seniority
Mid-level, hands-on IC
