Senior Customer Support Engineer

North AmericaFull-time2026-10-09 → 2026-10-10

On-site

Core

Resolve complex technical issues for enterprise customers, debug production problems, and improve support workflows for Coder's AI development infrastructure platform.

Role type

Senior Customer Support Engineer (Enterprise)

Builds

Coder's self-hosted AI development workspaces and enterprise support operations (via careerplan.io/jobs/04cb8b49-6954-43d1-95c4-c14e3a261713-senior-customer-support-engineer-at-coder)

Domain

Developer tools / AI infrastructure / Cloud platforms

Deliverable

production ML models

Required skills

Troubleshooting, diagnostic analysis, scripting (Bash/Python/Ruby), cloud platforms, distributed systems, Kubernetes, Terraform, REST APIs, command line tools, GitHub

Preferred skills

DevOps, software-defined networking, engineering team support, automation, process improvement

Technologies

Kubernetes, Terraform, Bash, Python, Ruby, GitHub, REST APIs

Responsibilities

Reproduce and debug customer issues, solve urgent high-severity support requests, gather context and provide diagnostic steps, identify product usage trends and bugs, lead customer debugging calls, document customer activity, mentor new team members, improve support processes and tools, participate in on-call rotation

Seniority

Senior, hands-on IC

About Coder

Technology, Information and Internet1Sydney, New South Wales, AUFounded 2017

Coder is an independent software engineering studio based in Sydney. We build websites, platforms, and custom software for founders and teams - from database schema to frontend to deployment. A tight network of senior engineers, modern stack, AI-native where it matters. No handoffs, no agency overhead. 20+ years of delivery experience behind every build, including work for the United Nations, NYU, Royal Bank of Canada, and Deutsche Telekom. Enterprise pedigree, founder pace.