Product Support Analyst
Core
Provide technical support, triage, analyze, and troubleshoot issues for Epsilon's home-grown marketing data and technology products.
Role type
Product Support Analyst (Engineering)
Builds
Epsilon's core marketing data, technology, and services products
Domain
Marketing technology, data services, cloud infrastructure
Deliverable
client delivery
Required skills
Troubleshooting web-based UI issues, Java/.NET application support, Unix/Linux OS administration, SQL query writing, Shell/Perl scripting, API/Webhook knowledge, Systems resource and performance analysis, SDLC principles
Preferred skills
Product support engineering experience, Direct end-user customer interaction, GCP knowledge, Networking and communication protocols
Technologies
RHEL, Oracle DB, SQL, AWS, Shell, Perl, Java, .NET, GCP, Linux, Solaris, AIX
Responsibilities
Triage and analyze customer issues, escalate risks and priorities, drive issue closure with partners, document troubleshooting steps, ensure ticket targets for resolution and completion, adapt to new technologies
Seniority
Mid-level, hands-on IC