Technical Support Engineer
Core
Own the support queue for enterprise customers by investigating logs and data to resolve issues, run data migrations, and proactively monitor the platform.
Role type
Technical Support Engineer
Builds
Customer data migrations, help center articles, workflow recordings, and monitoring alerts
Domain
Cybersecurity / Vendor Risk Management (GRC)
Deliverable
client delivery
Required skills
log analysis, SQL queries, REST API troubleshooting, AI tool usage, written communication
Preferred skills
GRC/TPRM background, startup mindset
Responsibilities
Own support tickets from first response to resolution, investigate and isolate root causes before escalation, communicate with customers, run customer data migrations, write help center articles, build customer enablement materials, proactively monitor observability stack
