Technical Account Manager 3
Core
Designated technical support engineering contact for strategic customers, resolving complex technical problems and providing proactive guidance to prevent business-impacting downtime.
Role type
Senior Technical Account Manager (Strategic Accounts)
Builds
Customer success and stability for Twilio's strategic enterprise clients
Domain
Cloud Communications / Real-time Business Communications
Deliverable
client delivery
Required skills
Troubleshooting server-side code (Java, Node.js, PHP, C#, Python), Client-side JavaScript (React, Redux), RESTful APIs, Network connectivity (TCP/UDP, SSL/TLS), Managing dedicated customer accounts, Technical communication
Preferred skills
Telecoms and VOIP, WebRTC, SIP
Technologies
Twilio helper libraries, JIRA, Slack, React, Redux, Java, Node.js, PHP, C#, Python, JavaScript
Responsibilities
Resolve complex technical issues with far-reaching consequences for strategic customers, Collaborate with customer developers and architects to troubleshoot problems, Analyze customer trends and patterns to drive product improvements, Provide proactive guidance to reduce business-impacting downtime, File JIRAs for reproducible bugs and report to Product/Engineering teams, Prioritize tasks and evaluate situational urgency under high workload
