Technical Support Specialist - Aircraft Connectivity
Core
Frontline technical oversight for customer aircraft in-flight connectivity (IFC) systems, diagnosing faults, and ensuring regulatory compliance.
Role type
Technical Support Specialist (Avionics/IFC)
Builds
Fleet reliability and operational efficiency for airline customers
Domain
Aerospace / Aviation / In-Flight Connectivity
Required skills
IFC/SATCOM system troubleshooting, technical manual interpretation, log analysis, regulatory compliance knowledge, AI tool application, process improvement
Preferred skills
Airline maintenance operations experience, conflict resolution, Microsoft Excel/PowerPoint proficiency
Technologies
ServiceNow, Microsoft Excel, PowerPoint, AI diagnostic tools
Responsibilities
Diagnose system faults and review performance logs, execute structured maintenance plans using ticketing tools, analyze technical data and schematics, ensure compliance with federal guidelines, leverage AI for log analysis and fault prediction, collaborate with engineering teams on system enhancements
Seniority
Mid-level, hands-on IC
