Contact Center Technology
792 open positions
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Principal Solution Consultant GenesysIstanbul (Flexible) 18d Pre-sales Solution Consultant designing AI-powered customer experience solutions for enterprise clients.
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Digital Customer Success Strategist, Senior BloombergArlington, VA - 1801 S Bell (INDG) $160k–$160k18d Builds automated, One-to-Many customer journeys (email, in-app messaging, digital reviews) to drive product adoption, retention, and operational efficiency.
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AI Deployment Strategist - 6 months internship (end of study) VoccaParis 18d Deploy AI voice agents to automate patient-doctor call handling and appointment scheduling in healthcare.
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Senior Product Manager, Voice JobberToronto $146k–$146k18d Lead product strategy and execution for Jobber's Voice AI products, specifically the 'Receptionist' feature, to help small service businesses manage calls, book jobs, and automate follow-ups.
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Digital Experience Specialist RockwellautomationMexico City, Mexico 18d Own execution of customer-facing digital communications, lifecycle automation, documentation, and performance tracking for Enterprise Customer Experience.
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Product Manager↗ SingtelSingapore, S00, SG 18d Managing Microsoft's Cloud Solution Provider (CSP) ecosystem, developing pricing and service propositions, and driving adoption of cloud/AI services for Singtel's customers.
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Strategy & Consulting | Telecomunications & Media Business & Technology Transformation Consultant - Telecomms & Media AccentureRemote 18d Lead workstreams in large-scale transformation programs for global telecommunications operators, redesigning customer operations, sales, and service processes while driving platform implementations.
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Developer - Application Development Programming Language/Scripting Languages/Web Technologies N 4A Genpact1401-GIPL: Prestige Technology Park IV, Bangalore 18d Design and implement call flows, scripts, and multi-channel integrations for CXOne and Nice InContact systems to support inbound and outbound agent operations.
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Technical Account Manager YoodliincRemote (U.S.A.) $110k–$110k18d Bridge between customers and product, handling technical escalations, integration health, and onboarding for enterprise accounts.
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Product Support Specialist Team Lead PigmentToronto 18d Lead a team of Product Support Specialists to help customers derive value from Pigment's AI-powered business planning platform by troubleshooting modeling issues, reproducing bugs, and providing technical guidance.
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IT Manager, Customer Care HelloFreshRemote 18d Manage, secure, and optimize Customer Care technologies (Genesys Cloud CX, Twilio) to enable customer service and revenue-supporting operations.
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CX Performance Specialist SwileMontpellier, France 18d Technical lead for the CX Performance team, ensuring tool functionality, operational performance via data, and developing AI/automation to save time and stabilize operations.
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Product Owner (Five9) MiratechLondon, gb 18d Junior Product Manager supporting the Five9 Dialer platform to optimize customer outreach strategies and improve agent effectiveness.
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Technical Delivery Manager↗ Rogers CommunicationsBrampton, ON, CA 19d Lead end-to-end delivery of complex contact centre technology initiatives, including IVR, IVA, voice routing, and Agentic AI solutions, ensuring secure, scalable, and customer-focused outcomes.
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Customer Solutions Consultant, Ada Accelerate↗ AdaRemote 19d Drive activation, growth, and retention of SMB/MME customers for an AI customer service platform through proactive engagement and self-service enablement.
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Director of Technical Success BroccoliLehi, Utah 19d Lead and scale the Technical Success function, acting as the bridge between customers and Engineering to resolve complex technical issues for AI teammates used by home services contractors.
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AI Engineer (Salesforce & Contact Centre Operations) CartrawlerDublin 19d Build and evolve the Salesforce Service Cloud platform, Agentforce capability, and AI-powered customer experiences to support global contact center operations.
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Software Engineer III BmoToronto, ON, CAN $56k–$56k19d Develops, tests, and maintains Genesys Cloud CX solutions including voice, digital channels, and integrations for a contact center environment.
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Technical Account Manager GliaCanada - Remote 19d Serve as the primary technical resource for a focused portfolio of 4-7 strategic banking clients, driving platform adoption, utilization, and technical optimization.
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CRM Operations & Support Specialist↗ Crimson EducationRemote 19d Dedicated feedback loop owner for an in-house AI-native CRM replacing Salesforce, acting as the bridge between sales users and the build team to triage issues, fix basics, and hand off complex tasks.
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Senior Business Architect AmeripriseMinneapolis, Minnesota $115k–$115k19d Create exceptional client and advisor experiences by bridging business strategy with execution, improving end-to-end customer journeys, and driving enterprise-wide capability roadmaps.
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Enablement Specialist, Perplexity Computer PerplexitySan Francisco 19d Design and deliver scalable onboarding and adoption programs to help enterprise customers build knowledge, confidence, and repeatable practices for using Perplexity Computer to navigate tools and complete multi-step work.
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Manager, Contact Center Engineering & Voice AI WexincPortland, ME, US $122k–$122k19d Lead global contact center platforms, telephony infrastructure, and next-generation voice automation systems to power customer engagement and onboarding across Mobility, Corporate Payments, and Benefits & Health lines of business.
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Principal Executive AI Strategist - Business Development, Amazon Connect Applied AI Solutions
AmazonLondon, England, United Kingdom
19d
Trusted AI advisor to C-suite executives at EMEA's largest enterprise brands to drive business transformation using Amazon Connect's agentic applications for customer experience.
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?Pre-Sales Project Manager - REMOTE USA↗ Remote 19d Translate customer discovery and technical conversations into high-quality solution documentation, coordinate presales activities, and build AI-powered tools to automate workflows.
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Process Automation Manager GrowetalentsAnywhere 19d Coordinate cross-functional work across Marketing, CRM, and Product teams; improve multi-brand processes; automate routine tasks using AI and no-code tools.
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Product Management Support Junior Bosch-GroupTimișoara, TM, ro 19d Translate customer requirements into scalable concepts for AI-enabled training and conversational solutions, building low-code/no-code prototypes to enable sales and demonstrate value.
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Technical Product Owner - Unified Communications Bendigo BankMelbourne, Victoria 19d Lead the strategic evolution of an enterprise voice and conversational AI ecosystem, bridging business strategy, customer experience, and engineering to transform contact centre models into a modern, digital-first platform.
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Grab Customer Experience Professional GrabPasig City, ph 20d Strategic consultant for customer service operations, acting as an SME for high-risk escalations and incident response while leveraging agentic AI to optimize workflows and transform support into a strategic asset.
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DEVELOPER L4(CONTRACT)↗ WiproLouisville, KY, US $60k–$135k20d Design, test, and maintain Genesys Cloud CX software solutions for enterprise contact center operations, focusing on complex IVR, call routing, and API integrations.
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Sales Engineer ZendeskRemote, Portugal 20d Design and showcase AI-driven customer experience (CX) and employee services (ES) solutions for leading brands, translating technical capabilities into business narratives.
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Contact Center Team Lead↗ InchcapeBogotá, CUN, CO 22d Lead the operation, commercial performance, and implementation of the Omnicontact/BDC model for Colombia and Ecuador, coordinating omnichannel interactions to meet business and customer experience objectives.
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Salesforce Administrator (Service Cloud) - LATAM EngineRemote 22d Design and manage Salesforce Service Cloud solutions to streamline customer support workflows, automate case handling, and improve resolution times.
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Amazon Connect, Principal Consultant TTEC DigitalLondon, England 22d Design and implement Amazon Connect contact flows, serverless integrations, and infrastructure as code for global voice and digital customer experience platforms.
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Manager, Solutions Consulting Readiness AppianRemote $150k–$150k22d Lead the demo readiness engine and DemoHub platform to accelerate enterprise deals by providing global field consultants with production-ready demo assets, environments, and interactive experiences.
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Customer Experience Manager Telenor Sverige AktiebolagStockholm, Sweden 22d Own and evolve the customer experience strategy, roadmap, and KPIs for Telenor Business, acting as the voice of the customer to influence business priorities and drive end-to-end journey improvements.
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Forward Deployed Engineer (Remote) Telnyx54Remote 22d Embed with enterprise customers to architect and ship production systems on Telnyx's global network for voice, messaging, AI, and wireless.
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Field CTO - Customer Engagement Solutions, Google Cloud↗ Logic, Inc.New York, NY, US 23d Technical Delivery Lead owning end-to-end delivery of Google Cloud Customer Engagement Solutions (GECX) and Contact Center AI for mid-market enterprises.
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Product Solutions Specialist - Europe, 100% remote↗ LimeflightRemote 23d Operational extension of Product Management leading customer implementation, customization, and adoption for sustainable inflight service management software.
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Senior Software Engineer I↗ Schneider ElectricKA, IN 23d Senior Software Engineer supporting Schneider's Customer Voice program by developing features for the Medallia and Snaplogic platforms and leading L2 end-user support.
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Specialist, Software Engineer↗ Nationwide Mutual Insurance CompanyColumbus, OH, US $96k–$96k23d Build and maintain software applications for P&C and NF Contact Centers, leveraging Genesys Cloud, AI, and data to optimize contact center operations.
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Solution Consultant↗ TecnotreeBuenos Aires, B, AR 23d Solution Consultant translating customer business needs into compelling Telecom BSS solution narratives and demonstrations for telecom operators.
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Customer Success Engineering Specialist, Sumaré/SP↗ 3MSumaré, SP, BR 23d Primary interface between platform consumers and delivery teams to drive adoption of OnePlace, 3M's enterprise R&D data and AI platform.
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AI & Support Optimization Analyst↗ SovosRemote 23d Implement, monitor, and scale AI-powered customer support systems (chatbots, automated ticketing, intelligent routing) to handle growing support volume while maintaining quality.
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?Enterprise Lead↗ DL, IN 23d Lead strategic enterprise deployments of Voice AI infrastructure, managing Forward Deployed Engineers to ensure successful customer outcomes from scoping to expansion.
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