Contact Center Technology
1,107 open positions
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Senior Revenue Forecasting & Operations Business Partner CaylentRemote 13d Own the operational workflow for AWS & Anthropic Funding Programs, ensuring accurate documentation, timely invoicing, and compliance with program requirements.
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Associate Program Manager, Customer Experience KikoffSan Francisco Office $132k–$155k13d Shape end-to-end customer experience by building systems, processes, and AI automation to improve interactions and resolve friction points.
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Head of Customer Support HelfyHerzliya, Israel 13d Lead, scale, and transform global 24/7 customer support operations for a HealthTech company, leveraging data and AI to improve customer experience.
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CX Manager (d/w/m) SpotmyenergyKöln 14d Manage customer experience insights and projects to ensure long-term customer retention by connecting knowledge bases, customer data, and communication loops.
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Implementation Specialist (English/Spanish) SysAid TechnologiesToronto, Canada 14d Lead end-to-end implementation of SysAid ITSM and ESM solutions for SMB clients, designing configurations, AI agents, and workflows to ensure successful adoption and measurable value.
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Solutions Engineer III SinchRemote $100k–$138k14d Senior technical expert in the sales organization driving complex customer opportunities for enterprise SIP trunking, programmable voice, and AI solutions.
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Manager - Contact Centre Technology AmpSydney, New South Wales 14d Lead the performance, stability, and evolution of AMP's Contact Centre platforms, translating business needs into technology outcomes for customer, adviser, and employee interactions.
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Dynamics 365 Contact Center Solutions Architect WorkanaRemote 14d Senior architect designing and advising on AI-powered customer service solutions using Dynamics 365 Contact Center and Microsoft Copilot Studio.
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Sr. Staff Design Strategist, Customer Enablement ServiceNowSanta Clara, California, us $191k–$334k14d Lead strategy and execution for external customer and partner experience enablement, driving UX focus in implementations and serving as a liaison between customers and the product design team.
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Technical Program Manager, Customer Experience PleoLisbon 14d Lead complex technical programs at the intersection of Customer Experience, Customer Success, Support, Onboarding, Product, Engineering, Data, Revenue Operations and AI to turn CX transformation strategy into scalable technical capabilities.
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Product Owner - Customer Sucess↗ Jopy - Ats Para Varejo E IndustriaUberlândia, Minas Gerais, Brazil 14d Lead the onboarding and ongoing support journey for customers of an AI platform, ensuring adoption and retention.
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Senior Manager, CRM Engineering & Administration BmsPrinceton - NJ - US 14d Senior Manager leading AI-powered engineering, platform administration, and custom development for Veeva CRM to transform commercial field operations and enable intelligent automation.
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Senior Delivery Consultant VoC GenesysRemote 14d Lead client engagements to design, measure, and improve customer experiences by synthesizing Voice of the Customer (VoC) signals into actionable business recommendations.
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TOB-数字人直播解决方案专家（J106921） Baidu北京市 14d Design and deliver digital human live streaming solutions for enterprise clients across various industries, bridging market research, customer needs analysis, and technical implementation.
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Genesys Solution Architect↗ Teconica SoftwaresRemote 14d Design, configure, develop, and implement enterprise Genesys contact center solutions, including routing, IVR, and integrations.
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Gerente command center↗ Universidad Tecnológica de MéxicoAtizapán de Zaragoza, México, Mexico MXN 540k–MXN 600k14d Manage and optimize the performance of an educational sector Contact Center to maximize student enrollment conversions.
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Director Customer Service & Customer Experience (m/w/d) hygi.de GmbH & Co. KGTelgte, NORDRHEIN_WESTFALEN 14d Leading a team of ~20 to strategically develop and operate Customer Service and Customer Experience for an e-commerce business, focusing on process automation, AI integration, and customer journey optimization.
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Senior Delivery Consultant - Customer Experience, Technology and Industries
AmazonMelbourne, Victoria, Australia
14d
Lead end-to-end delivery of Customer Experience (CX) transformation programs for contact centers, designing and implementing solutions using Amazon Connect, conversational AI, and cloud-native architectures.
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Onboarding Manager CosunoBerlin/Remote €55k14d Onboarding new B2B customers (general contractors) to a construction industry AI platform by guiding them through setup and initial usage.
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Solution Engineer↗ AmadeusBangkok, Bangkok City, Thailand 14d Support new and existing customers in the integration of Amadeus products or solutions within the travel industry.
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Technical Program Manager (Customer Experience) - LATAM↗ Higher OakMexico City, Mexico 14d Lead technical delivery and configuration of Customer Experience (CX) solutions for clients, acting as a technical lead on workstreams.
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Developer↗ Icbc (insurance Corporation of British Columbia)North Vancouver, British Columbia, Canada $82k–$88k14d Design, configure, develop, integrate, and sustain Genesys Pure Cloud Contact Centre solutions, focusing on operational support, configuration changes, and incident triage.
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Senior Project Manager | Genesys Cloud CX / CCaaS↗ Jv Code Lab €32k–€38k14d Leading the migration and evolution of Contact Center platforms to Genesys Cloud CX, coordinating teams, vendors, and deployments across different countries from planning to production.
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Specialist, Customer Experience Transformation↗ BcaaBurnaby, British Columbia, Canada $86k–$107k14d Improving customer and team member experiences by managing knowledge bases, analyzing insights, and implementing CX initiatives.
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Director of Customer Service Technology & Systems↗ FCP EuroRemote, US $145k–$165k14d Own the CX technology stack, leading contact center migrations, AI agent implementation, and system integrations to improve efficiency and capacity.
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EXPERTO/A EN IMPLEMENTACIÓN TÉCNICA DE WHATSAPP BUSINESS API (META CERTIFIED)↗ Tecnovoz S.a. 14d Lead the configuration, integration, and deployment of WhatsApp Business channels using the official Meta API, ensuring robust and scalable architecture connected to internal systems.
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Senior Consultant Genesys Cloud CX↗ eXperience IT SolutionsMadrid, Community of Madrid, Spain 14d Senior Consultant specializing in the operation, analysis, design, and implementation of Genesys Cloud CX Contact Center solutions.
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D365 Contact Center Engineer↗ Cloud DecisionsRemote £85k14d Lead engineer responsible for designing, configuring, and optimizing an enterprise Microsoft Dynamics 365 Contact Center environment across voice and digital channels.
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Senior Solutions Consultant LegionRemote $130k–$160k14d Configure and demonstrate Legion's AI-native workforce management platform to prospective customers to showcase business value.
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Global Product Owner- Customer Service IntuitivePeachtree Corners, GA, us 14d Maximizes business value and performance of global customer service technology platforms and processes, translating strategy into a scalable roadmap for Salesforce Service Cloud, SAP S/4HANA, and AI-enabled solutions.
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Customer Support Process & Continuous Improvement Manager IntercomDublin, Ireland 14d Redesign and optimize Customer Support processes for both Human and AI agents to improve customer experience and operational efficiency.
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Sr. Collections Strategy Manager TruemlRemote in USA 14d Design, launch, and optimize multidimensional debt collection strategies across email, SMS, dialing, and digital self-service channels to boost liquidation and payment conversion.
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Associate Strategy Director AkqaLondon 14d Lead customer experience, product, and service strategy for influential global organizations, connecting customer needs with business ambition to create meaningful experiences.
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Senior Amazon Connect Developer (Python and Bedrock) MiratechRemote 15d Lead the development of scalable, secure, and intelligent digital contact center solutions using Amazon Connect and AWS, focusing on migration from legacy platforms and GenAI integrations.
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CRM Tech & Automation Lead (all genders) HolidayCheck_Solutions_GmbHMünchen 15d Technical lead responsible for CRM platforms, data flows, and automation to enable personalized customer journeys and scalable, data-driven CRM.
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Product Support Account Manager WorkatoAlabang, Philippines 15d Own the support relationship for a portfolio of strategic enterprise accounts, driving end-to-end support health, escalation management, and operational reviews.
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Technical Project Manager↗ YaloCiudad de México, DIF, MX 15d Lead end-to-end delivery of AI-powered agentic solutions, bridging client needs, squad execution, and business outcomes for an intelligent sales platform.
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Engineering Product Manager :: AI & Customer Experience (Webex Customer Experience Solutions) | 5-9 years↗ CiscoBengaluru, Karnataka, India 15d Deliver a defined set of product features or a focused workstream for Webex Customer Experience Solutions, translating customer problems into requirements and coordinating delivery with Engineering, UX, and other teams.
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?Genesys Cloud CX Platform Engineer↗ Remote $80k–$135k15d Build, configure, support, and optimize enterprise-scale cloud contact center solutions using Genesys Cloud CX.
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Manager/Referent Customer Care Experience (m/w/d) Condor Flugdienst GmbHDeutschland 15d Drive structural development of quality management and oversee service provider standards for Condor's customer care operations.
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Support Engineer – AI och supportutveckling↗ Unikum - Unikt LärandeStockholm, Stockholm County, Sweden 15d Lead the transformation of customer support by building AI-driven knowledge systems and automating workflows to improve support efficiency and customer experience.
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Genesys Admin↗ Inspyr Global SolutionsRemote 15d Support the implementation and administration of a new Genesys Cloud CX platform alongside US-based leads.
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Program Manager CCaaS – Genesys Cloud CX↗ It PartnerBarcelona, Catalonia, Spain €34k15d Lead the migration and implementation of Genesys Cloud CX for contact centers, coordinating technical and business teams to ensure a controlled transition.
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Senior Program Manager (Genesys Cloud CX)↗ Davidson consulting 15d Lead the end-to-end migration to Genesys Cloud CX as a coordinated program, managing design, configuration, integrations, testing, transition, and adoption across multiple countries.
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Product & IT Project Management Manager↗ Santander Consumer (uk) PLCMadrid, Community of Madrid, Spain 15d Lead the end-to-end adoption of AI-driven capabilities in Santander's global Contact Center ecosystem to transform customer service experiences across voice, chat, and conversational AI platforms.
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Managed Services Consultant - Lead SprinklrIndia - Haryana - Gurgaon 15d Lead managed services delivery for Sprinklr CCaaS customers, driving platform configuration, optimization, and adoption across digital and voice ecosystems.
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RESPONSABLE TÉCNICO DE PROYECTOS DE TRANSFORMACIÓN DE CANALES↗ TelefónicaMadrid, Community of Madrid, Spain 15d Lead cross-channel transformation projects, combining management, coordination, and technical skills to convert operational needs into deployable solutions within the Genesys Cloud ecosystem.
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Tech Product Specialist↗ SeezRemote 15d Lead end-to-end implementation of AI-powered SaaS platforms for automotive dealerships, configuring systems, training staff, and ensuring adoption across the US market.
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