Senior Customer Support Specialist, UK
Core
Senior Customer Support Specialist handling complex technical escalations, training, and product feedback for UK customers of an AI marketing platform.
Role type
Senior IC customer support specialist (technical)
Builds
Customer trust and platform adoption for marketing automation clients
Domain
SaaS / AI Marketing / E-commerce
Deliverable
client delivery
Required skills
complex technical troubleshooting, cross-functional collaboration, team training, product feedback translation, email and live chat communication
Preferred skills
startup environment adaptability, ambiguity navigation, growth mindset
Technologies
Attentive platform, SMS, RCS, email, push notifications
Responsibilities
Triage and resolve complex customer issues via email and live chat; act as first line of escalation for technical problems; train local UK talent and execute product updates; translate customer feedback into product requirements; collaborate with product and sales teams to improve post-sale experience
Seniority
Senior, hands-on IC with mentorship responsibilities
