Customer Success Manager - Growth
Core
Own a portfolio of ~100 customers (merchants and API teams), driving onboarding, adoption, retention, and revenue growth for a global eCommerce shipping platform.
Role type
Senior Growth Customer Success Manager (Technical)
Builds
Customer success plans, adoption of dashboard/API, upsell opportunities, and AI-assisted workflows.
Domain
SaaS / eCommerce / Global Logistics
Required skills
REST APIs, webhooks, OAuth 2.0, API keys, AI tools, data analysis, business acumen, technical writing, presentation skills
Preferred skills
SQL, Python, JavaScript, Postman, MCP, Shopify, HubSpot, Zendesk, logistics, eCommerce
Technologies
BigQuery, Claude, Postman, Python, JavaScript, MCP, Shopify, HubSpot, Zendesk
Responsibilities
Onboard customers onto the dashboard and API; resolve technical questions directly; monitor account health and act on churn risk; lead upsell and renewal conversations; build AI-assisted workflows; present webinars and write customer-facing content; feed product feedback.
Seniority
Senior, hands-on IC