Senior Partner Success Implementation Engineer
Core
Senior technical expert driving partner success across implementation, readiness, and ongoing product adoption for enterprise customers.
Role type
Senior IC implementation engineer (partner success)
Builds
Enterprise customer experience platforms, AI, and digital solutions
Domain
Customer Experience (CX), Contact Center, Financial Crime, Public Safety
Required skills
complex technical troubleshooting, integrations and APIs, deployment architecture, stakeholder influence, technical project leadership, mentorship
Preferred skills
channel/reseller partnership experience, global SaaS environment, cloud architectures, enterprise deployment patterns
Responsibilities
Deliver expert-level technical guidance and troubleshooting for partner customers; Lead complex technical implementation projects including advanced configuration and integrations; Mentor junior engineers and provide strategic guidance to Partner Success Managers; Create and share advanced best practices and technical playbooks; Represent partner technical needs in strategic planning forums
Seniority
Senior, hands-on IC with mentorship responsibilities
