Senior Sales Engineer
Core
Act as the primary technical partner for enterprise and commercial accounts, mapping complex business challenges to AI-powered software solutions and proving platform value.
Role type
Senior Sales Engineer (Technical Presales)
Builds
Proofs of Concept (POCs), custom demonstrations, and tailored agentic AI-driven workflows.
Domain
SaaS, Customer Experience (CX), Employee Services (ES), Contact Center Tech
Deliverable
product features
Required skills
Technical presales, solution engineering, application development, JavaScript, Python, Node.js, REST APIs, webhooks, prompt engineering, LLM-powered features, SaaS ecosystems, contact center tech, IT support ticketing
Preferred skills
Cloud data stacks (Snowflake, Databricks, BigQuery, AWS/Azure/GCP), enterprise BI software (Power BI, Tableau, Looker), modern AI frameworks, LLM integration, data science processes, vertical industry experience (Financial Services, Retail, Travel, Transport & Leisure, Public Sector), technical community engagement, reusable implementation guides
Technologies
Zendesk, JavaScript, Python, Node.js, HTML/CSS, REST APIs, webhooks, Snowflake, Databricks, BigQuery, AWS, Azure, GCP, Power BI, Tableau, Looker
Responsibilities
Lead technical validation phase of sales cycles (RFPs, solution design, integration topologies), conduct technical discovery sessions, build and showcase agentic AI workflows, deploy reusable tools (API templates, middleware), collect product feedback and feature requests
Seniority
Senior, hands-on IC
