Senior Engineer - Cloud Telephony
Core
Senior technical owner for cloud telephony, contact center, and unified communications platforms, designing scalable architectures and integrating AI/CRM solutions.
Role type
Senior IC platform engineer (cloud telephony & contact center)
Builds
Scalable CCaaS, UCaaS, and enterprise telephony architectures; omnichannel customer engagement solutions; AI-driven IVA/IVR workflows.
Domain
Telecommunications / Customer Experience (CX) / Cloud Infrastructure
Required skills
Cloud telephony architecture, CCaaS/UCaaS platforms, SIP/VoIP, Contact center routing design, Omnichannel engagement, IVR/IVA design, CRM integrations, REST APIs, Cloud architecture principles, AI Agent technologies
Preferred skills
Cloud certifications (Azure/AWS), M&A platform consolidation experience
Technologies
Five9, NICE CXone, Genesys Cloud, Avaya Experience Platform, Amazon Connect, Microsoft Teams Phone, SAML, NLP, Speech Recognition
Responsibilities
Design and implement scalable CCaaS/UCaaS architectures; Configure and optimize cloud telephony environments (SIP trunking, carrier integrations); Engineer omnichannel customer engagement capabilities; Design and optimize IVA/IVR and AI agents; Architect integrations between communication platforms and business systems; Develop automation and monitoring solutions for platform efficiency.
Seniority
Senior, hands-on IC with architecture leadership
