Resource Manager
Core
Manage project demand, validate requirements, and coordinate resource assignments for Zendesk's Professional Services team to ensure successful customer engagements.
Role type
Resource Manager
Builds
Project plans, resource assignments, and AI-enabled workflows for Professional Services delivery
Domain
Technology / Professional Services
Required skills
Resource management, Project coordination, PSA platform usage, Generative AI tools, Process improvement, Communication, Partnership and influence, Organization and judgment, Service orientation
Preferred skills
JSON and Python, APIs and MCP, Business analytics tools, Workflow experimentation, Resource operations
Technologies
Certinia, Salesforce, Snowflake, Streamlit, Gainsight, ChatGPT, Claude, Codex, Gemini
Responsibilities
Monitor services opportunity pipeline and anticipate project setup needs, Partner with sales and delivery leaders to confirm project scope and staffing, Set up and maintain projects in PSA platform, Assign resources to project roles balancing skills and availability, Use capacity data to identify constraints and recommend staffing changes, Implement AI and automation to simplify project creation and assignment, Evaluate AI-enabled process improvements and measure impact, Connect systems and data across tools, Support utilization and time processes, Build partnerships with delivery leaders and resolve competing priorities
Seniority
Mid-level, hands-on IC
